Dispute Resolution Representative

**About You**
 
You will possess experience in complaint resolution, claims/case management or insurance/claim administration, and ideally, you will have performed in a similar role within the superannuation or life insurance sectors. You will have demonstrated the ability to understand and interpret policies underpinned by strong technical knowledge and experience, as well as experience in drafting detailed and comprehensive findings and responses to complainants. Skills that you will be able to leverage in performing this role will be your excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position. Further, your ability to think critically and make logical decisions, and to work autonomously and pro-actively to meet deadlines will be crucial. Finally, your ability to display empathy and to build rapport with complainants to provide them with comfort and understanding throughout the complaints process is critical.
 
**Benefits that matter and make a difference for our employees **
 
- **Leave for those moments that matter, **an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!). 
- **Your Professional development matters, **up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools. 
- **Your health and wellbeing matters,** free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7. 
- **Your financial wellbeing matters,** up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options. 



Customer Service and Support

Client Service Associate

Team and Opportunity    
We are hiring for Client Services Associates to join our well-established Personal Investor business to answer client requests and manage interactions to resolve client needs. This role is responsible for delivering a high quality of service to existing and new Vanguard Personal Investor clients and also to service our Vanguard Super members.

Core Responsibilities
- Serve as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves complex account issues and handles escalated issues from the team and via third-party providers.
- Ensures the completion of deliverables for assigned tasks as needed to support the team's daily objectives and oversight activities.
- Follows standardized procedures to meet client needs. May conduct research for complex requests.
- Documents client and team feedback in support of service improvement efforts within the business.
- Recognizes opportunities and recommends process improvements to gain efficiencies and ensure quality.
- Uses a consultative approach to position products and services to clients.
- Provides support and guidance to other members of the Personal Experience team to achieve highest levels of performance. Assists with training and is cross-trained and able to provide coverage as required.
- Develops and maintains proficient knowledge of Vanguard funds, products, and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.
- Performs day-to-day oversight of third-party providers.
- Participates in special projects and performs other duties as assigned.

What we are looking for
- Minimum of three years related work experience in the Financial Services within Superannuation industry. Experience in client services, preferably in contact centre environment preferred.
- Demonstrated client first mentality, ensuring outcomes are met to deliver top tier service to all clients.
- Strong analytical capabilities, research and time management skills. Proficiency in client services and procedures preferred.
- Ability to develop and maintain relationships with external providers and internal partners.
- Demonstrated ability to function in a fast paced, ambiguous environment working with multiple business partners and diverse responsibilities.
- This job may require a regulatory license such as RG146
- Undergraduate degree or equivalent combination of training and experience required.


Customer service and support

IT Helpdesk Intern

**Internship program**
======================

What you will be doing:

-   You will be communicating with end users in a professional, supportive environment to provide IT support/consultation face-to-face and via email.
-   Attend IT meeting with planning strategist, senior techs, stakeholders to discuss IT projects, document and report to your manager.
-   Construct, update IT technical documents: network diagram, server topology, heatmap, etc.
-   Obtain troubleshooting skills through working hands on and being mentored by our senior staff.
-   Working side-by-side with our senior techs while enjoying access to latest enterprise technologies: Cisco 9000s,
-   Manage workflow, support tickets, various IT operations.
-   Participate in IT projects: implement system policy, upgrade network infrastructure, deploy new hardware

What you will learn with us:

-   Customer service, consultation, workflow management skills.
-   Networking skills: configure, troubleshoot wide range of switches Unify, Cisco, Aruba. Understand and deploy VLANs, STP,
-   Server infrastructure: Active Directory, Group policy, DNS, DHCP, Fileshare, Print management, ADFS, NPS, ADCS, SCCM
-   Microsoft 365: Admin center, Azure AD, Exchange Online, Sharepoint admin center, Teams
-   Virtualisation technologies: Nutanix HCI, Microsoft Failover cluster, S2D, HyperV,
-   Mobile Device management: Intune, JamF, Mosyle, ASM, Meraki
-   Peripheral and IoT devices: VOIP, PBX, CCTV,
-   Employment opportunity (so far, 80% of our interns took up positions in our workforce)

Customer Support Specialist

We’re on the hunt for a Customer Support Specialist to join our growing team. Here at Instant, we’re all about two things: creating an exceptional product and delivering a top-notch service to our customers. You’ll collaborate with our Customer Success team to play a critical role in delivering a rewarding, sticky and satisfying experience for our valued customers.

Customer Support Manager

Do you enjoy having responsibility for the growth and value delivered to an entire customer base? Are you motivated by working closely with customers to solve their workflow and strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to deliver value?
As a Customer Support Manager at Karbon, you'll support our customers in their time of need. You'll function as the crucial link between customers, sales, and our product development teams.

**As a Customer Support Manager, you will...**
- Provide support to our customers in the form of video and technical chat support, provide training on the Karbon platform to drive client satisfaction, and ensure that considerable value is realised by our customers on the platform in the first 90 days after sale.
- Drive growth in existing customers 90 days after the sale by ensuring they are fully able to utilize all of Karbon's features and functionality by promoting awareness and adoption of our product.
- Increase the participation in free service offerings such as the "Getting Started" and "Onboarding" webinar series.
- Acquire and maintain a working knowledge of the value proposition of our platform as well as the existing and future needs of our customers.
- Assist in the completion of customer-facing activities including updating client data, support resources, and support videos as needed.
- Solve customers' problems by building partnerships, driving product and feature adoption, and ensuring that our customers actualize the value proposition from their investment. Be creative and adaptable in suggesting solutions to solve our clients' unique problems.
- Accurately identify risk of customer churn and put value-add actions in place to mitigate possible churn. Develop a repeatable process and methodology that can be followed by others as Karbon expands.
- Champion the voice of the customer internally by giving product feedback to our Product and Engineering teams in an effective manner for improvements and road mapping.
- Partner with Education and Product/Customer Marketing teams to produce continually-enhanced vertical- and industry-specific assets that drive customer engagement.
- Partner with internal stakeholders including, but not limited to, vertical SMEs, technical solutions, sales, people/operations, finance, and legal to ensure operational excellence.
- Help expand our global support team and processes. Be curious about the problems that are present, creative in your approach and ideation, and scientific in your hypothesis, testing, fine-tuning, and rollout of your initiatives.

- **Tier 1-2 helpdesk experience **— preferably in a SaaS product environment
- **Customer service** — since Customer Support Managers work directly with customers to solve end-user issues and answer questions, it's essential that you have strong customer service skills.
- **Prior experience with chat / support software (Intercom, Zendesk, etc.)** — by nature, Customer Support Managers perform their day-to-day tasks on a computer. You must be able to use various software programs to check in with and respond to our customers via live chat services, etc.
- **Problem-solving skills —** the ability to solve problems is just as integral to a Customer Support Manager's work as solid communication skills. When presented with a problem, Customer Support Managers must be able to find a solution quickly and efficiently, even if the customer is disgruntled or impatient.
- **Excellent communication skills** — must be able to explain complex concepts clearly and concisely while giving consultative advice to help customers grow their performance.
- A minimum of 3 to 5 years of industry experience in B2B SaaS businesses, accounting, professional services, training/education, or customer support.
- Prior experience and a passion for enabling businesses to grow and succeed.
- Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers.
- Professional spoken and written English (fluency in other major languages is a plus).


Customer servcie and support

Do you enjoy having responsibility for the growth and value delivered to an entire customer base? Are you motivated by working closely with customers to solve their workflow and strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to deliver value?
As a Customer Support Manager at Karbon, you'll support our customers in their time of need. You'll function as the crucial link between customers, sales, and our product development teams.

**As a Customer Support Manager, you will...**
- Provide support to our customers in the form of video and technical chat support, provide training on the Karbon platform to drive client satisfaction, and ensure that considerable value is realised by our customers on the platform in the first 90 days after sale.
- Drive growth in existing customers 90 days after the sale by ensuring they are fully able to utilize all of Karbon's features and functionality by promoting awareness and adoption of our product.
- Increase the participation in free service offerings such as the "Getting Started" and "Onboarding" webinar series.
- Acquire and maintain a working knowledge of the value proposition of our platform as well as the existing and future needs of our customers.
- Assist in the completion of customer-facing activities including updating client data, support resources, and support videos as needed.
- Solve customers' problems by building partnerships, driving product and feature adoption, and ensuring that our customers actualize the value proposition from their investment. Be creative and adaptable in suggesting solutions to solve our clients' unique problems.
- Accurately identify risk of customer churn and put value-add actions in place to mitigate possible churn. Develop a repeatable process and methodology that can be followed by others as Karbon expands.
- Champion the voice of the customer internally by giving product feedback to our Product and Engineering teams in an effective manner for improvements and road mapping.
- Partner with Education and Product/Customer Marketing teams to produce continually-enhanced vertical- and industry-specific assets that drive customer engagement.
- Partner with internal stakeholders including, but not limited to, vertical SMEs, technical solutions, sales, people/operations, finance, and legal to ensure operational excellence.
- Help expand our global support team and processes. Be curious about the problems that are present, creative in your approach and ideation, and scientific in your hypothesis, testing, fine-tuning, and rollout of your initiatives.

**About You**
Candidates with the following qualifications and experience are encouraged to apply:
- **Tier 1-2 helpdesk experience **— preferably in a SaaS product environment
- **Customer service** — since Customer Support Managers work directly with customers to solve end-user issues and answer questions, it's essential that you have strong customer service skills.
- **Prior experience with chat / support software (Intercom, Zendesk, etc.)** — by nature, Customer Support Managers perform their day-to-day tasks on a computer. You must be able to use various software programs to check in with and respond to our customers via live chat services, etc.
- **Problem-solving skills —** the ability to solve problems is just as integral to a Customer Support Manager's work as solid communication skills. When presented with a problem, Customer Support Managers must be able to find a solution quickly and efficiently, even if the customer is disgruntled or impatient.
- **Excellent communication skills** — must be able to explain complex concepts clearly and concisely while giving consultative advice to help customers grow their performance.
- A minimum of 3 to 5 years of industry experience in B2B SaaS businesses, accounting, professional services, training/education, or customer support.
- Prior experience and a passion for enabling businesses to grow and succeed.
- Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers.
- Professional spoken and written English (fluency in other major languages is a plus).


Trainee Train Signallers

**In this role, you'll:**
 
Learn how to confidently control and oversee train, locomotive, and traffic movements. You'll make decisions on when to prioritise and allow track maintenance works whilst ensuring the safe and efficient running of our network is front of mind.
 
- Learn technical and non-technical skills needed to work in Operations Control. Your training will cover reading and understanding of the Sydney Trains Safeworking Rules as well as learning how to operate various signal box panels.
- Get ready for a fast-paced environment where you’ll make quick decisions when issues arise and communicate clearly across teams to address and resolve them.
 
**Ever wondered what a day in the life of a Trainee Train Signaller looks like?**
 
Follow Asheem as he takes you behind the scenes at the ROC (Rail Operations Centre): https://youtube.com/shorts/XzG4SVn2x-4
 
 
**What does the Training Program involve?**
 
- Trainees complete a trainee program with Sydney Trains where you receive a combination of classroom and on-the-job training for up to 30 weeks.
- Our on-the-job training will give you exposure to a variety of signal boxes including Penrith, St Marys, Clyde, Campbelltown, Gosford, Broadmeadow, Blacktown, Lithgow and the Rail Operation Centre (Alexandria).
**Note**: the business will endeavour to take your home location into consideration when allocating training locations, however due to training being held at various locations you will need to be flexible and may experience increased travel times throughout the course of training.
 
 
**About you**
 
- You can attend training for a period of up to 30 weeks across various locations in the Greater Sydney area.
- You are willing and able to commit to 24 hours a day 7 days a week rotating roster, schedules will include early mornings, late nights, evenings and weekends.
- You have strong communication skills and can express ideas concisely.
- You naturally enjoy solving problems and can think quickly when challenges arise.
- You’re resilient and disciplined, with proven experience meeting deadlines.
- You are accountable and committed to improving yourself every day.
- You’re technologically experienced with strong computer skills that you've built through your previous work experiences/academic pursuits.



Customer Success Representative 

**About hipages:**
We are a proudly Australian ASX-listed tech company and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam.

We have created one of the best places to work in technology in Australia, certified as a Great Place to Work and winning multitudes of awards for our innovative approaches to team engagement and wellbeing. A leader in Diversity, Equality and Belonging we have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.
 
**About the Role:**
Join our motivated customer solutions team in a fast-paced call centre environment where our customer success representatives are the critical point of contact for both new and existing tradie customers, ranging from sole traders to small and medium business owners.

This is a high-volume phone-based role, where you will manage onboarding new tradies onto the platform that have just joined through our new business channel, and also conduct different types of nurture activities to engage and re-engage tradies.

Your goal is to help tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions.This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, here’s what your day-to-day looks like:

**Hitting Daily Activity Targets:**
- Make at least 60 dials and 2.75 hours of talk time through inbound and outbound calls.
- Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.

**Onboarding New Accounts:**
- Fully onboard all low to mid tier tradies that have just joined our platform through phone calls, following a checklist to ensure they are set up for success.
- Manage inbound calls to answer any questions they may have regarding their campaigns.
- Any service related calls to tradies where required.

**Nurturing Existing Accounts:**
- Manage, track and measure performance of tradies campaigns.
- Educate tradies on best practices for ROI.
- Retain** **tradies by addressing inquiries, solving problems, and providing tailored solutions.

**Building Relationships:**
- Engagement and nurturing of low and mid tier tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.
- Keep Salesforce updated with customer insights.

**Compliance and Quality Assurance:**
- Follow scripts and regulations, ensuring high-quality customer interactions.
 
**About You:**
- Ideally you’ve worked in a high-volume call centre before, and you are comfortable with making 60-80 dials a day and hitting 2.75 hours of talk time.
- You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.
- You thrive in a fast-paced environment and enjoy winning when hitting targets.
- You have strong verbal and written communication skills, with strong negotiation capabilities.
- You’re comfortable with learning new systems and adapting to new processes.


Customer Support

Guest Service Agent 

**What’s the job? **

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll have ambition, talent and obviously, some key skills. 

**What we need from you **

Ideally you will have 1 year previous experience in a Front Office or Guest Services related role 
Qualifications in Hotel Management and/or Hospitality related field preferred 
Experience using Opera Property Management System is highly regarded 
Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers 
Articulate – A great communicator, you will be warm, welcoming and easy to talk to 
Language – Fluent in local language; extra language skills would be great, but not essential 
Savvy problem-solving skills that will turn potential issues into opportunities 
Look smart – adhere to personal grooming and hygiene standards 
Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you 

A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required 
Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job 
You must meet the legal requirements to work in Australia 

**What we offer **
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  


Team Leader - Customer Service

"Job description
Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!

We are looking for a Customer Service Leader who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. This is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.

What You’ll Do:

\- Lead, Develop & Inspire – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
\- Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
\- Manage Stakeholder Relationships – Work closely with internal and external stakeholders and customers.
\- Oversee Operational Reporting – drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
\- Balance Priorities & Competing Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously

Who We’re Looking For:
Required:

\- Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
\- Strong understanding of customer service operations and impact in the medical device industry.
\- Full working rights in Australia.

Preferred:

\- Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
\- Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
\- Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
\- Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
\- Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
"


### Job description
Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!

We are looking for a **Customer Service Leader **who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T**his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**

**What You’ll Do:**

- **Lead, Develop & Inspire** – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
- **Drive Process Improvements** – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
- **Manage Stakeholder Relationships** – Work closely with internal and external stakeholders and customers.
- **Oversee Operational Reporting** – drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
- **Balance Priorities & Competing Demands** – Effectively manage workloads, team performance, and strategic objectives simultaneously

**Who We’re Looking For:**
**Required:**

- Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
- Strong understanding of customer service operations and impact in the medical device industry.
- Full working rights in Australia.

**Preferred:**

- Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
- Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
- Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
- Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
- Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).



Client Services Representative - APAC

We start with the experience we want customers to have. We care about them, and we exist to nurture their business potential. We believe we're all in this together and that collaboration and teamwork will lead to great outcomes.
  
Our Client Success team is fundamental in delivering a superb product experience for our customers, providing them with the expertise, technology and guidance they need to transform their business, realise their value and own their future. 

As a **Client Services Representative, **you will support our APAC customers who are using our cloud-based software products to maximise the use of our platform, making sure that all features and benefits are fully utilised. Our people are purpose-driven! We act as a force for growth and a force for good. We call this good growth.
  
**Some of the key activities for this role are:** 
- Elevate customer service standards to redefine excellence in every interaction. 
- Enable customer empowerment through personalised onboarding, guidance, education, and training on the Ansarada platforms.
- Proactively addressing customer technical inquiries and challenges, serving as a trusted advisor on Ansarada's suite of products.
- Top of Form
- Strategically identify opportunities for customer expansion and capitalise on upselling opportunities to drive revenue growth.
- Bottom of Form
- Identify remarkable customer stories that can be used throughout the broader business.
- Providing closed-loop feedback between product, sales, and marketing teams to ensure continuous process optimisation.

**We would love to hear from you if you:**
- are energetic, driven and want to grow and develop your career in the tech industry.
- have a proven track record of thriving in customer-centric roles, where every interaction was an opportunity to make a meaningful impact.
- approach challenges with a sense of excitement and curiosity, viewing obstacles as opportunities to pioneer innovative solutions and streamline processes.
- possess a natural curiosity and an outgoing nature, fuelled by a genuine interest in connecting with people and their stories.
- demonstrate proficiency in navigating various digital platforms, tools, and systems. (MS Suite, Slack, Teams, Jira, CRMs, Mac environment)
- are adaptable and agile in the face of rapid technological changes, readily incorporating new information and techniques into workflows.
- communicate with clarity and empathy, building rapport and trust through engaging conversations and active listening.
- can work a roster of shifts ranging between 8:00 am and 7:00 pm Mon – Fri and rotating weekend shifts.


Customer Service

Customer Service Representative - Portuguese Speaking

**Who are we?**
At Easygo we proudly stand as the exclusive service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 270+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

### **Main Duties and Responsibilities:**
- Respond to customer inquiries and requests in a timely and professional manner via chat
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Portuguese, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern which is 24/7 across 365 days

### **It would be a bonus if you also had (Desirable skills):**
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
- Australian work rights are preferred.

### **Some of the perks of working for us:**
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista’s who will make your daily coffee, tea or fresh juice!
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this!
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves



Customer Service Representative - Spanish Speaking

### **What you will do:**
As a Spanish speaking customer service representative, you'll be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. And get this, you'll be doing it all through chat!

**Your Squad**:
Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

**Work Schedule**: The online casino world never sleeps and that's why we've crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones. We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work. No more wondering when your days off will be, we've got you covered for the month! An example of the roster is below:

**Who are we?**
At Easygo we proudly stand as the exclusive service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 270+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

### **Main Duties and Responsibilities:**
- Respond to customer inquiries and requests in a timely and professional manner via chat
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Spanish, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

### **It would be a bonus if you also had (Desirable skills):**
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
- Australian work rights are preferred.

### **Some of the perks of working for us:**
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista’s who will make your daily coffee, tea or fresh juice!
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this!
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves



Investor Services Associate (Contact Centre)

The Role

Due to growth, Automic Group is looking for an Investor Services Associate to join our dynamic team. In this role, you will manage inbound and outbound investor inquiries, acting as a positive ambassador for the Automic Group brand.

This is a fantastic opportunity to gain valuable experience in financial markets and corporate customer service while working collaboratively with a supportive team.

Responsibilities

-   Handle inbound and outbound investor enquiries by email and phone
-   Provide support to customers using the Automic Group online Investor platform, live chat and mail correspondence
-   Address customer inquiries, concerns, and complaints with empathy and efficiency
-   Provide accurate information and assistance to Investors
-   Follow established call scripts and guidelines to ensure consistent service quality
-   Collaborate with team members and supervisors to resolve complex issues
-   Meet and exceed performance targets, including call quality and productivity metrics
-   Stay updated on company products and services
-   Participate in ongoing training and development programs
-   Maintain a professional image for the business

Community Lead

Six months ago, we quietly dropped a little powerhouse called Solo by MYOB—an app built by and for sole operators, or as we like to call them, our Solmates. 

We hired a crack team of community champions and gave them one mission: to deliver the most extraordinary customer experience ever witnessed. And let’s be honest, we’ve been nailing it. Now that Solo’s name is shining in the spotlight and the customers are pouring in, we need more brilliant people to keep the momentum going. That’s where you come in.

As a Community Lead, you'll be the beating heart of our Solo experience. You'll be on the frontlines, ensuring every interaction is smooth, engaging, and downright memorable. Unlike anywhere else, you'll have the power and responsibility to carry those customer issues back to the teams that make Solo tick, so they can make sure things are different for the next customer. 

**What We’re After:**

\- People Whisperer: You’re not just good with people—you’re the go-to for understanding what makes them tick. You’ve got a curiosity about connecting, digging deep into motivations, and spinning stories that get folks fired up to join and participate in our community. Background in counselling, education, or communications? Perfect.

\- Customer Experience Maestro: Problems? You don’t just solve them—you prevent them. You dive deep into every detail, mastering each quirk of the product. You know exactly who to call, when to call them, and why. And when everyone's uncertain about what to do next, you kick-start a plan and rally the team to get things back on track, turning complex info into engaging, beautiful customer experiences.

\- Watchmaker: Solo is easy to use, but there's a maze of moving parts working behind the scenes to make that happen. When something breaks, you’re the first to know. You’ll dissect processes, systems, and data to uncover what makes it tick. 

\- Specialised Savvy: You might not know it all, but you’ve got your superpowers, whether in content creation, Zendesk and CRM wizardry, operations, or service design. Whatever it is, you bring it to the table with a laser focus on building a thriving community.

\- Chaos to Clarity: You thrive in the beautiful mess of startup life. When everyone else sees complexity, you see patterns. You're comfortable making decisions with 70% of the information, pivoting when needed, and bringing both yourself and the team from uncertainty to action.

### Who You Are:

-   A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
-   Passionate about creative problem solving for customers and end users
-   Self-motivated, eager to learn and thrive in a collaborative environment
-   Capable of adapting quickly to changing priorities
-   Experience with or able to quickly pick-up:
-   Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
-   Web works, networking, and software products
-   DNS, IPs and other networking concepts
-   APIs
-   Email marketing platforms and E-Commerce platforms

**Requirements:**

-   Full authorisation to work in the Australia without any restrictions

Area Manager - New Site

## DESCRIPTION
Here at Amazon we're currently seeking expressions of interest for experienced Area Managers to join our Customer Fulfillment team for the upcoming launch of our brand new Fulfillment Center in Cranbourne West.

As an Area Manager, you'll be directly responsible for leading and developing a team of Amazon associates in one of the following areas within the Fulfillment Center Operations: receive, stow, pick, pack or ship, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

Key job responsibilities:
\- Leading and developing a team of Amazon associates,
\- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
\- Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality,
\- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives,
\- Partnering with the management team to establish and maintain quality control standards,
\- Review the work forecasts and determine your requirements to produce during the day to meet the overall building objectives.

## BASIC QUALIFICATIONS
\- Working experience in Operations, Supply Chain/Logistics, or a related field,
\- Experience as a manager, involving sizable teams; you’re a natural at motivating others around you and building strong relationships,
\- Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes,
\- Excellent communication skills, both verbal and written.

## PREFERRED QUALIFICATIONS
\- Direct management experience for employees and their performance,
\- Experience with performance metrics and process improvement,
\- Candidates must be flexible to work weekends and/or shifts regularly
\- Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook,
\- Bachelor’s Degree from an accredited university or equivalent qualification.


AWS Customer Service team 

Club InterContinental Attendant

We are inviting you to work at one of Syndey's most iconic hotels to provide efficient and comprehensive service of food and beverages to guests in Club InterContinental in True Hospitality style and to the Club InterContinental standard. Be responsible for all aspects of service including set-up, food service, making and serving beverages, set-up and pack down of functions and equipment.

A LITTLE TASTE OF YOUR DAY-TO-DAY:
 Every day is different, but you’ll mostly be:
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Deliver Food and Beverage service of high standard and in accordance with departmental expectations
- and procedures
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

WHAT WE NEED FROM YOU:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Experience in a customer service and F&B environment preferably hotels but not essential
- Fluency in the local language - extra language skills would be great, but not essential 
- Available across a 7 day roster AM & PM shifts

WHAT WE OFFER
- Laundered uniform supplied
- Paid birthday leave
- Paid parental leave
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further



IT Support Analyst

 Why Smartgroup?

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets. 

Do you have what it takes to become a Smartgroup IT Support Analyst?

In this role, you will be the first line of IT support for all Smartgroup employees. You will be part of an impressive team that learns from each other and works together to deliver IT solutions.

This is a fantastic Max Term Contract opportunity (up to October 25) for any IT enthusiast looking to take a leap into their first technical role and build an exciting career in this dynamic field. To be successful at Smartgroup, you will need:

Technical Skills:

 \* Proficiency in supporting PC hardware and software in a Windows environment.
 \* Experience with network troubleshooting and basic network configuration.
 \* Familiarity with Active Directory and user account management.
 \* Knowledge of ITIL practices and service management.
 \* Understanding of cybersecurity principles and best practices.
 \* Ability to support mobile devices and remote access solutions.

Soft Skills:

 \* A big-picture thinker who collaborates, adapts, self-leads, and role models how they deliver results.
 \* Highly developed written and oral communication skills, particularly in discussing technical matters with non-technical people.
 \* Good prioritization and time management skills.
 \* Ability to work creatively and analytically to solve problems. 

Belong to an organisation that values diversity, inclusivity, and you:

Working at Smart, means you will be working in one of Australia's most authentic, inclusive, and diverse workplaces. 

Team members enjoy many benefits and 'perks' that genuinely value them for who they are. You might appreciate some, or all, including:

 \* 3 extra days off to enjoy summer
 \* ‘MAD’ days to Make a Difference to our community and environment
 \* Birthday leave to celebrate you
 \* A wellbeing fund to spend your way
 \* Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus
 \* Salary packaging and novated leasing benefits (of course!)

Take your career Beyond Further:

Working at Smart can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you.

Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard.

At Smart, careers can go Beyond Further!

Show us you have what it takes:

If you like the sound of this opportunity and have something special to offer, we’d like to hear about it!  APPLY ONLINE today. 

Emily or Tamara from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen.

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQIA+, people of any socioeconomic status, age, race, national origin or ethnicity. 

We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we are a member of Reconciliation Australia's RAP network with accreditation for Smartgroup's Reflect Reconciliation Action Plan.

Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.  Candidates must have unlimited Australian work rights to be considered for this role.


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