Collections Full-time or Part-time – Mortgage Customers | Sydney
About the job
Challenger Limited is seeking a dedicated, customer-focused professional to join their Mortgage Management team in Sydney. This job is all about supporting mortgage borrowers through financial challenges, using empathy and professionalism to guide them back on track. The team thrives on collaboration and innovation, creating a work environment where diverse backgrounds and experiences contribute to success.
You'll be responsible for
📞
Handling inquiries
Handling inbound enquiries from borrowers needing assistance, as well as proactively managing outbound calls to those in arrears.💬
Providing guidance
Providing clear, empathetic guidance to customers experiencing hardship, working with them to create sustainable solutions.✅
Ensuring compliance
Ensuring all collections activities are carried out in line with legal, risk, and compliance standards.Key criteria
💼
Collections experience
Proven experience in collections, ideally in mortgage servicing.View
🛠️
Hardship management skills
Demonstrated ability to assess and manage customer hardship situations.View
📊
SLA and KPI familiarity
Experience working to SLAs and KPIs in service environments.View
View more
