About the job
Join the Complex Collections team as a Team Leader and electrify your future with AGL! This exciting opportunity allows you to lead a hybrid team of credit specialists and collections officers, focusing on managing high-value debts while enhancing customer engagement. AGL fosters a culture of inclusivity and respect, empowering you to grow your career while making a positive impact on Australian lives.
You'll be responsible for
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Developing performance metrics
Develop and monitor performance metrics for the team including customer collections, aged debt and customer service metrics for all customer segments.💼
Managing aged debt
Manage the aged debt of customers through the Aged Trial Balance (ATB) on a daily basis and seek best practice methods to deliver the commercial outcomes that uses a 'firm but fair' customer service.🎓
Coaching the team
Provide coaching and support for the team around meeting agreed targets to support positive commercial outcomes while maintaining customer experience.Key criteria
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Performance metrics development
Experience developing and monitoring team performance metrics for collections.View
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Coaching and negotiation skills
Proven ability to coach teams and negotiate effectively.View
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Customer service focus
Strong focus on delivering exceptional customer service outcomes.View
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