Customer Banking Specialist Relief - Devonport (25 hours/week)
About the job
The Customer Banking Specialist position at the Devonport Branch Hub offers an exciting opportunity to connect with customers and provide exceptional service. This job plays a crucial role in delivering a seamless banking experience to over 10 million personal and small business customers. The team thrives on collaboration and is passionate about putting customers first, ensuring they receive the best possible support.
You'll be responsible for
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Building connections
Building personal connections with customers through meaningful conversations.📱
Assisting with technology
Working with customers to help them use our in-branch technology and digital banking options.📊
Conducting financial assessments
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service excellence
Demonstrated ability to prioritize customer needs and build connections.View
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Financial assessment skills
Experience conducting Financial Health Checks to identify customer needs.View
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Digital banking proficiency
Understanding of in-branch technology and digital banking options.View
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