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Customer Care Specialist
JuniorMid levelFull-timeOfficeNewcastle St, East Maitland NSW 2323, AustraliaPosted 6 days agoVerified 17 hours ago
About the job
As a Customer Care Specialist at Service NSW, you'll be the first point of contact for customers seeking assistance during challenging times. Your role is vital in creating positive outcomes by providing compassionate and professional support to individuals from diverse backgrounds. The team thrives on collaboration and continuous improvement, ensuring that every customer feels heard and supported.
You'll be responsible for
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Providing tailored information and guidance
Understanding each customer's circumstances and guiding them through available support options.🔍
Managing complex enquiries
Confidently handling a range of situations, from straightforward inquiries to complex conversations.🤝
Building trust with customers
Establishing rapport and trust with individuals from diverse backgrounds and communication needs.Key criteria
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Exceptional communication skills
Demonstrated ability to communicate clearly and effectively.View
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Empathy in customer service
Proven compassionate approach to supporting customers in distress.View
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Strong problem-solving skills
Experience applying sound judgment to complex situations.View
