Shire of Wyndham East Kimberley4 followers11 jobs

Customer Services & Records Coordinator

Mid levelFull-timeRemoteKununurra WA 6743, AustraliaPosted 7 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Customer Services & Records Coordinator position is an exciting opportunity to lead a dedicated team in providing exceptional customer service and effective records management. This role is vital in ensuring that the Shire of Wyndham East Kimberley operates smoothly and efficiently, making a positive impact on the community. The team thrives on collaboration, inclusivity, and a shared commitment to excellence.

You'll be responsible for

👨‍💼

Leading the team

Overseeing the performance of the Customer Service and Records Management team to ensure accuracy and professionalism.
🌈

Developing service orientation

Promoting a strong customer service focus within the team and across the organisation.
📊

Implementing strategies

Leading the development and review of strategies, policies, and procedures for customer service and records management.

Key criteria

📋

Tertiary qualification in business or records management

Minimum Diploma level qualification in relevant fields

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💼

Experience in customer service leadership

Proven experience leading customer service teams effectively

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🖥️

Proficiency in Microsoft Office

Demonstrated experience using Microsoft Office products

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Meet the team

About the company

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5 criteria for this job
Tertiary qualification in business or records management
Minimum Diploma level qualification in relevant fields

View

Experience in customer service leadership
Proven experience leading customer service teams effectively

View

Proficiency in Microsoft Office
Demonstrated experience using Microsoft Office products

View

Budget development experience
Experience contributing to annual budget planning and monitoring

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Records management knowledge
Understanding of records management practices and digitisation processes

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