Red Energy2 followers9 jobs

Customer Solutions Consultant

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 7 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is all about being the heart of customer solutions at Red Energy, where putting customers first is a top priority. As a vital part of the team, you'll tackle complex customer issues and provide focused resolutions, ensuring our reputation for excellence continues to shine. The team thrives on collaboration and support, creating a positive environment where everyone can grow and succeed.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Managing customer calls

Handling a high volume of calls, using active listening to address customer issues and driving solutions from start to finish.
✅

Ensuring compliance

Navigating multiple systems to access and update account information while adhering to company policies and regulations.
🤝

Building trust through communication

Translating complex energy information into simple language to foster trust with customers.

Key criteria

🗣️

Customer service experience

12+ months in fast-paced customer service environments.

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🧠

Problem-solving skills

Demonstrated ability to resolve complex customer inquiries.

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💬

Communication skills

Experience translating complex information into simple language.

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View more

A meaningful career starts with a match

View your fit

4 criteria for this job
Customer service experience
12+ months in fast-paced customer service environments.

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Problem-solving skills
Demonstrated ability to resolve complex customer inquiries.

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Communication skills
Experience translating complex information into simple language.

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Empathy and resilience
Proven ability to maintain professionalism in challenging interactions.

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