About the job
The Desktop Support Engineer job at Datacom is all about connecting people and technology to solve challenges and create opportunities. This position plays a crucial role in delivering tailored End User Services to customers, ensuring their technology needs are met with excellence. The team thrives in a dynamic and agile environment, where collaboration and innovation are at the forefront.
You'll be responsible for
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Providing technical support
Delivering excellent technical support in a high-paced environment where customer satisfaction is paramount.👥
Assisting new users
Helping new users with their IT hardware collection and setup.🏗️
Maintaining customer infrastructure
Proactively managing and maintaining customer infrastructure as directed.Key criteria
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Technical support experience
Proven experience providing technical support in fast-paced environments.View
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IT hardware knowledge
Sound knowledge of laptops, desktops, and audio-visual equipment.View
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Communication skills
Excellent verbal and written communication skills for technical information.View
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