About the job
The Enterprise Account Associate job is all about resolving urgent customer issues and ensuring smooth operations within the supply chain. This position plays a crucial role in enhancing customer satisfaction by addressing complex challenges and collaborating with various teams. At UPS, teamwork and innovation are at the heart of what we do, creating a rewarding culture where everyone can thrive.
You'll be responsible for
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Resolving customer issues
Addressing escalated or urgent customer issues that involve operational disconnects and/or systemic service and support issues.👥
Collaborating with teams
Working with the Enterprise Account Manager for complex exceptions where support is needed.🌟
Improving customer experience
Ensuring that customer supply chain operations run smoothly by providing effective solutions.Key criteria
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Customer issue resolution experience
Demonstrated experience resolving complex customer issues impacting supply chains.View
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Collaboration with account managers
Experience working alongside account managers on complex customer exceptions.View
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Understanding of operational processes
Knowledge of operational disconnects and systemic service issues.View
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