Leidos45 jobs

Event and Incident Coordinator

JuniorMid levelFull-timeHybridHarman, Jerrabomberra ACT 2600, AustraliaCanberra ACT, AustraliaPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about playing a key role in maintaining mission-critical IT operations within a high-impact operations team. The importance of this position lies in ensuring effective event and incident processes, which ultimately contribute to restoring normal service operations swiftly. The team values collaboration and continuous improvement, creating a supportive and inclusive environment for everyone.

Meet the team

About the company

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You'll be responsible for

🔍

Conducting event monitoring

Ensuring effective monitoring in line with treatment plans and taking proactive actions to reduce High Priority Incidents.
📝

Maintaining accurate incident records

Ensuring meaningful case handovers at every shift change and high-quality documentation.
⚙️

Updating Standard Operating Procedures (SOPs)

Improving day-to-day event and incident activities to enhance operational efficiency.

Key criteria

🖥️

IT service desk experience

Demonstrated experience in an IT service desk environment.

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📜

ITIL V3 Foundation certification

Possession of ITIL V3 Foundation or higher certification is preferred.

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🗂️

Incident management skills

Experience managing and reporting on incident processes effectively.

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A meaningful career starts with a match

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5 criteria for this job
IT service desk experience
Demonstrated experience in an IT service desk environment.

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ITIL V3 Foundation certification
Possession of ITIL V3 Foundation or higher certification is preferred.

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Incident management skills
Experience managing and reporting on incident processes effectively.

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Customer service focus
Proven ability to empathize and resolve conflicts with clients.

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24/7 roster availability
Willingness to work on a rotating 24/7 roster as required.

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