About the job
This job is about playing a key role in maintaining mission-critical IT operations within a high-impact operations team. The importance of this position lies in ensuring effective event and incident processes, which ultimately contribute to restoring normal service operations swiftly. The team values collaboration and continuous improvement, creating a supportive and inclusive environment for everyone.
You'll be responsible for
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Conducting event monitoring
Ensuring effective monitoring in line with treatment plans and taking proactive actions to reduce High Priority Incidents.📝
Maintaining accurate incident records
Ensuring meaningful case handovers at every shift change and high-quality documentation.⚙️
Updating Standard Operating Procedures (SOPs)
Improving day-to-day event and incident activities to enhance operational efficiency.Key criteria
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IT service desk experience
Demonstrated experience in an IT service desk environment.View
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ITIL V3 Foundation certification
Possession of ITIL V3 Foundation or higher certification is preferred.View
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Incident management skills
Experience managing and reporting on incident processes effectively.View
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