Leidos71 jobs

Event and Incident Coordinator

JuniorMid levelFull-timeHybridHarman, Jerrabomberra ACT 2600, AustraliaCanberra ACT, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about playing a key role in maintaining mission-critical IT operations within a high-impact operations team. The importance of this position lies in ensuring effective event and incident processes, which ultimately contribute to restoring normal service operations swiftly. The team values collaboration and continuous improvement, creating a supportive and inclusive environment for everyone.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🔍

Conducting event monitoring

Ensuring effective monitoring in line with treatment plans and taking proactive actions to reduce High Priority Incidents.
📝

Maintaining accurate incident records

Ensuring meaningful case handovers at every shift change and high-quality documentation.
⚙️

Updating Standard Operating Procedures (SOPs)

Improving day-to-day event and incident activities to enhance operational efficiency.

Key criteria

🖥️

IT service desk experience

Demonstrated experience in an IT service desk environment.

View

📜

ITIL V3 Foundation certification

Possession of ITIL V3 Foundation or higher certification is preferred.

View

🗂️

Incident management skills

Experience managing and reporting on incident processes effectively.

View

View more

A meaningful career starts with a match

Apply on Leidos
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT service desk experience
Demonstrated experience in an IT service desk environment.

View

ITIL V3 Foundation certification
Possession of ITIL V3 Foundation or higher certification is preferred.

View

Incident management skills
Experience managing and reporting on incident processes effectively.

View

Customer service focus
Proven ability to empathize and resolve conflicts with clients.

View

24/7 roster availability
Willingness to work on a rotating 24/7 roster as required.

View

Similar jobs

View all
National Media
National Media
Event Production CoordinatorBundall, QLD · Full-time
The Event Production Coordinator is a dynamic job that involves delivering large-scale events in a fast-growing business. This position offers a fantastic opportunity to learn, grow, and travel while working closely with customers and managing key details. The team values collaboration and high standards, ensuring that every event is executed with care and precision.
Leidos
Leidos
Incident and Event Operations ManagerJerrabomberra, ACT · Canberra, ACT · Full-time
Leidos Australia is on the lookout for an Incident and Event Operations Manager to lead a dynamic ITSM operations function in a complex Defence environment. This job is all about making a real impact by ensuring top-notch operational performance while fostering a collaborative and high-performing team culture. With a focus on innovation and support, the team thrives on accountability and continuous improvement, making it a fantastic place to grow your career.
Leidos
Leidos
Event and Incident CoordinatorJerrabomberra, ACT · Canberra, ACT · Full-time
This job is about playing a key role in maintaining mission-critical IT operations within a supportive and family-friendly workplace. By joining the Event & Incident team, you will contribute to delivering effective IT event and incident processes, ensuring swift restoration of normal service operations. Collaboration and continuous improvement are at the heart of how the team works, making it a great opportunity for those looking to grow their capabilities in a high-impact operations environment.
Leidos
Leidos
Event and Incident CoordinatorJerrabomberra, ACT · Canberra, ACT · Full-time
This job is about playing a key role in maintaining mission-critical IT operations within a supportive and family-friendly workplace. The impact of this position is significant, as it contributes to delivering IT solutions that protect and advance the Australian way of life. The team values collaboration and continuous improvement, creating an environment where everyone can thrive.