About the job
This job is about playing a key role in maintaining mission-critical IT operations within a supportive and family-friendly workplace. The impact of this position is significant, as it contributes to delivering IT solutions that protect and advance the Australian way of life. The team values collaboration and continuous improvement, creating an environment where everyone can thrive.
You'll be responsible for
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Conducting event monitoring
Ensure effective monitoring in line with treatment plans and take proactive actions to reduce High Priority Incidents.📝
Maintaining accurate incident records
Ensure high-quality incident records and meaningful case handovers at every shift change.🔧
Updating Standard Operating Procedures (SOPs)
Support day-to-day event and incident activities by improving existing procedures.Key criteria
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IT service desk experience
Proven experience in an IT service desk environment.View
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ITIL V3 Foundation certification
Demonstrated possession of ITIL V3 Foundation or higher certification.View
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24/7 roster availability
Experience working on a rotating 24/7 roster is essential.View
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