IDR Specialist - Fixed Term Contract
About the job
The Internal Dispute Resolution Specialist at TAL plays a vital role in ensuring fair, consistent, and timely outcomes for customers who raise concerns. By investigating and resolving complaints with empathy and clarity, this job strengthens trust in TAL and supports its mission to protect what matters. The team values collaboration and is committed to continuous improvement, making a meaningful impact on customer experience.
You'll be responsible for
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Resolving complaints
Resolve customer complaints quickly and fairly to strengthen trust in TAL.🔍
Conducting investigations
Conduct thorough, independent investigations to deliver accurate and balanced outcomes.📞
Communicating with customers
Communicate clearly and empathetically with customers to guide them through the resolution process.Key criteria
📝
Clear communication skills
Experience communicating clearly in writing and conversation for fair outcomes.View
🔍
Analytical and investigation skills
Proven ability to conduct thorough investigations and reach balanced decisions.View
🤝
Empathy and professionalism
Demonstrated experience navigating challenging situations with care and respect.View
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