IT Service Delivery Manager
About the job
The IT Service Delivery Manager at Toll Group plays a crucial role in overseeing the efficient delivery of IT services for the Defence Theatre Logistics contract. This position is all about ensuring high levels of customer satisfaction through effective management of service-level agreements and leading a talented team. At Toll, collaboration and continuous improvement are at the heart of how the team works, creating an environment where everyone can thrive.
You'll be responsible for
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Managing IT service delivery
Overseeing end-to-end IT service delivery, ensuring alignment with service levels and ITSM frameworks.🔗
Acting as liaison
Serving as the primary liaison between IT, internal stakeholders, and external customers to manage expectations.🌟
Leading a support team
Developing a high-performing IT support team, fostering a culture of continuous improvement.Key criteria
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IT service management experience
Proven experience in IT service delivery and operations.View
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ITIL framework knowledge
Strong understanding of ITIL principles and practices.View
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Team leadership experience
Demonstrated experience leading a team of Developers and Engineers.View
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