About the job
Joining Appian as an IT Support Specialist means becoming part of a vibrant team that values intensity and excellence. This job is all about providing top-notch support to ensure our software development organization thrives. With a focus on collaboration and accountability, you will play a crucial role in enhancing productivity and resolving technical challenges together.
You'll be responsible for
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Assisting with desktop administration
Assist with the administration of both Windows and Mac desktop operating systems.⚙️
Enhancing productivity
Enhance Appian's overall productivity through technical support and solutions.📞
Providing initial technical support
Provide primary technical assistance to Appian's global employees via the Service Desk case management system.Key criteria
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Advanced desktop OS administration
Demonstrated advanced proficiency in Windows and Mac systems.View
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Exceptional communication skills
Strong verbal and written abilities for effective support.View
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Strong problem-solving skills
Ability to independently resolve technical issues with attention to detail.View
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