Manager Engagement & Customer Advocacy
About the job
This job is about creating impactful outcomes for the people of New South Wales through customer advocacy and engagement services. By leading a specialist team, you will ensure that toll road users are at the center of decision-making, enhancing transparency and efficiency in a regulated environment. The team thrives on collaboration, innovation, and a commitment to public value.
You'll be responsible for
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Leading operational delivery
Overseeing end-to-end complaint handling and investigation processes.📊
Capturing customer feedback
Developing new methods to capture and analyze customer feedback for service improvements.🔗
Strengthening public confidence
Engaging with stakeholders to build trust and transparency in toll road operations.Key criteria
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Experience in customer advocacy
Demonstrated experience leading customer advocacy initiatives in regulated environments.View
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Strong analytical skills
Proven ability to analyze complex complaints and identify systemic issues.View
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Stakeholder management expertise
Experience engaging with diverse stakeholders, including government and regulatory bodies.View
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