Manager Quality Assurance, CommSec
About the job
The job is about being a Manager of Quality Assurance at CommSec, where you will lead a team dedicated to ensuring high service standards and compliance. This position plays a crucial role in driving sustainable business growth by leveraging insights from quality assurance outcomes. The team values collaboration and diverse thinking, working together to create a seamless experience for customers.
You'll be responsible for
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Leading a team
Leading, coaching, and supporting an engaged, high-performing team of QA analysts who provide expert support to frontline teams.📅
Managing operations
Managing the day-to-day operations of the team, including meetings, KPI tracking, and broader team administration.🚀
Driving continuous improvement
Engaging with frontline stakeholders to highlight QA trends and drive continuous improvement initiatives.Key criteria
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Stakeholder management experience
Demonstrated experience managing and influencing diverse stakeholders.View
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Call centre and quality assurance experience
Proven background in call centre operations or quality assurance environments.View
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Analytical capability
Strong ability to analyze data and turn insights into actionable strategies.View
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