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Onboarding Specialist, ANZ

Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer successPosted 1 month agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

The Onboarding Specialist job at Rezdy is all about guiding new customers through the setup process on the Rezdy platform. This role is crucial for ensuring that accounts are fully configured and ready to go live, which directly impacts customer satisfaction and success. The team values self-starters who embrace challenges and work collaboratively to deliver exceptional service, making it an exciting opportunity for those passionate about performance and customer experience.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Managing customer onboardings

Manage a high volume of new customer onboardings with a focus on efficient go-live timelines.
⚙️

Configuring customer accounts

Configure customer accounts accurately and completely, ensuring all necessary technical components are in place.
💬

Delivering onboarding support

Provide clear, customer-focused support, helping users navigate the platform with confidence.

Key criteria

🔧

2–3 years in onboarding or customer support

Experience in SaaS onboarding or implementation roles is essential.

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📊

Strong time-management skills

Ability to manage multiple onboarding projects and meet KPIs.

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💻

Technical proficiency in HTML, CSS, and JavaScript

Understanding of web technologies for customer setup.

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A meaningful career starts with a match

View your fit

5 criteria for this job
2–3 years in onboarding or customer support
Experience in SaaS onboarding or implementation roles is essential.

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Strong time-management skills
Ability to manage multiple onboarding projects and meet KPIs.

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Technical proficiency in HTML, CSS, and JavaScript
Understanding of web technologies for customer setup.

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Excellent communication skills
Strong oral and written skills for effective customer interactions.

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Customer-centric mindset
Passion for delivering exceptional service and support.

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