Passenger Experience Change Delivery Lead
About the job
The Passenger Experience Change Delivery Lead job at Sydney Airport is an exciting opportunity to shape and enhance the passenger experience through practical improvements. This role is vital in connecting stakeholders and ensuring that changes are operationally sound and beneficial for everyone involved. The team thrives on collaboration, innovation, and a hands-on approach, making every day a new journey towards excellence.
You'll be responsible for
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Defining problems and outcomes
Work with stakeholders to clearly define problems, desired outcomes, and benefits before solutions are designed or delivered.🚀
Leading initiatives
Lead initiatives from idea through to implementation, ensuring changes are operationally sound and embedded into day-to-day ways of working.🏗️
Delivering improvements
Deliver physical and service improvements across a live operational environment, including documented processes, SOPs, and readiness plans.Key criteria
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Experience in complex operational environments
Demonstrated experience in transport, infrastructure, or similar sectors.View
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Stakeholder engagement skills
Proven ability to influence and align priorities among diverse stakeholders.View
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Change initiative delivery
Experience delivering customer improvement initiatives with measurable outcomes.View
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