Senior Client Service Officer
Mid levelFull-timeHybridEurobodalla, NSW, AustraliaCustomer service and supportPeople and culturePosted 3 days ago
About the job
The Senior Client Service Officer position at the Department of Communities and Justice is all about providing essential support and services to clients, particularly those with complex needs. This job plays a crucial role in ensuring that individuals receive the guidance and assistance they need to navigate housing options and tenancy issues. The team values collaboration and is dedicated to making a real difference in the lives of clients, fostering an environment of support and growth.
You'll be responsible for
🏡
Providing advice on housing options
Working directly with clients and advocates to offer guidance based on eligibility and client needs, while adhering to relevant legislation and policies.⚖️
Resolving complex tenancy issues
Managing tenancy breaches, neighbourhood disputes, and representing Housing NSW at NCAT to ensure fair outcomes for clients.👩🏫
Coaching team members
Supporting colleagues in building skills for assessing and managing clients, especially those with complex needs, and ensuring efficient use of client information systems.Key criteria
🧑🤝🧑
Experience with complex client needs
Demonstrated experience working with clients facing significant barriers.View
🤝
Collaborative teamwork skills
Proven ability to work effectively with internal and external stakeholders.View
💻
Technology proficiency
Confident use of technology and client information systems.View
View more
