Service Delivery Coordinator
About the job
This job is about being a proactive and customer-focused Service Delivery Coordinator within The Missing Link's Global Security Operations Centre. You will play a vital role in ensuring seamless delivery of managed security services while fostering strong relationships with clients and internal teams. The team thrives in a supportive, inclusive, and agile environment, where ongoing learning and professional development are highly valued.
You'll be responsible for
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Managing client relationships
Manage client relationships and ensure high-quality service delivery⚙️
Coordinating incidents and escalations
Coordinate incidents, escalations, problems, and changes (ITIL-aligned)📊
Producing service reports
Produce monthly service reports, including SLA and performance metricsKey criteria
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Service delivery experience
2–3+ years in service delivery or management roles.View
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ITIL v4 Foundation certification
Certification or progress towards it is essential for alignment.View
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Strong communication skills
Demonstrated ability to engage stakeholders effectively.View
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