Service Desk Analyst - GPC Asia Pacific - Casual
About the job
The Casual IT Service Desk Analyst job is all about providing essential 1st Level support for IT Services and Business Applications across GPC Asia Pacific's extensive network. This role plays a crucial part in ensuring that over 400 locations receive timely assistance during core business hours. The team thrives on collaboration, positivity, and a strong customer focus, making it a fantastic opportunity for those looking to grow in a supportive environment.
You'll be responsible for
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Providing 1st level IT Service Desk support
Delivering day-to-day support to users via phone and IT Self Service Portal, ensuring timely assistance.📝
Recording and updating incidents
Utilising Service Now to document and track incidents and service requests in alignment with SLA guidelines.📞
Monitoring telephone queues
Answering calls within SLA guidelines and striving for first call resolutions using knowledge base articles.Key criteria
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Microsoft Operating System support
Experience supporting Windows 10 and 11 environments.View
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1st level IT Service Desk experience
Demonstrated experience providing IT support via phone and portals.View
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User administration skills
Experience with Active Directory for user management.View
View more
