LSKD
About the job
This job is all about bringing the Miss Maud magic to life by coaching and supporting Café Managers across multiple locations. The impact of this role is significant, as it ensures a consistent and high-quality customer experience across all cafés. The team values a supportive, hands-on approach and is committed to continuous improvement and development.
You'll be responsible for
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Coaching Café Managers
Coaching and supporting Café Managers across all key areas of café operations, including service, quality, and compliance.🌟
Driving customer experience
Driving consistent customer experience standards to ensure the unmistakable Miss Maud experience in every café.🔄
Embedding continuous improvement
Embedding 2 Second Lean and continuous improvement to simplify routines and strengthen consistency.Key criteria
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Hospitality operations experience
Strong understanding of café operations and financial drivers.View
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Labour management skills
Experience managing rosters and controlling costs effectively.View
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Coaching and leadership ability
Proven experience coaching managers to enhance performance.View
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