Support Analyst (Campus Support)
About the job
This job is about providing frontline IT support that keeps campus technology running smoothly for staff and students. The impact of this role is significant, as it ensures a consistent and high-quality experience for everyone on campus. The Campus Support team values collaboration, knowledge sharing, and a proactive approach to adapting to emerging technologies.
You'll be responsible for
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Providing frontline IT support
Delivering consistent and high-quality IT support services across campus environments for staff and students.🔍
Troubleshooting issues
Troubleshooting routine to moderately complex issues across hardware, software, and campus-based IT environments.📊
Maintaining records
Maintaining accurate records in enterprise ITSM systems to support service continuity and reporting.Key criteria
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IT support experience
Demonstrated experience providing IT support in customer-facing environments.View
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Problem-solving skills
Strong troubleshooting skills across hardware and software platforms.View
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Asset management experience
Experience maintaining asset records and managing inventories.View
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