People First Bank1 follower13 jobs

Team Leader, Collections (QLD)

Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and culturePosted 3 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Team Leader, Collections job at People First Bank is all about leading a compassionate team dedicated to helping customers through financial challenges. This position plays a crucial role in balancing customer support with business objectives and regulatory requirements. The team thrives on collaboration, empowerment, and a shared commitment to making a positive impact.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Leading and developing a team

Empowering a dedicated Customer Assist team to provide compassionate solutions to customers in financial hardship.
🧑‍🏫

Providing coaching and guidance

Offering real-time support and expertise to team members to enhance their performance.
⚖️

Managing escalated complaints

Handling complex customer situations and ensuring sustainable payment arrangements.

Key criteria

📊

Collections experience

5+ years of experience in collections within financial services.

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🗣️

Coaching and mentoring

Demonstrated success in developing team capabilities for performance.

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📜

Regulatory knowledge

Strong understanding of relevant legislation and industry best practices.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Collections experience
5+ years of experience in collections within financial services.

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Coaching and mentoring
Demonstrated success in developing team capabilities for performance.

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Regulatory knowledge
Strong understanding of relevant legislation and industry best practices.

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Stakeholder management skills
Proven ability to manage relationships and communicate effectively.

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Problem-solving abilities
Experience in identifying risks and implementing effective solutions.

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