Team Leader DRIVES Help Desk
Mid levelFull-timeOfficeNewcastle West NSW 2302, AustraliaAdministrationCustomer service and supportPosted 3 days ago
About the job
This job is all about making a grand impact by leading a dedicated team to provide exceptional service. Your expertise will help transform the lives of community members through effective communication and problem-solving. The team thrives on collaboration and continuous improvement, ensuring that everyone feels supported and empowered.
You'll be responsible for
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Managing a team
Overseeing daily operations of a specialist team to ensure efficient service delivery.📋
Monitoring performance
Analyzing team performance to ensure high-quality service and providing feedback.🛠️
Developing procedures
Creating and refining operational procedures to enhance efficiency and accuracy.Key criteria
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Team leadership experience
2-3 years leading a team with proven results.View
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DRIVES platform knowledge
Extensive knowledge of the DRIVES system and its operations.View
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Analytical skills
Proven ability to gather and analyze information effectively.View
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