People First Bank1 follower13 jobs

Team Leader, Hardship (QLD)

Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and culturePosted 3 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Team Leader, Hardship job is a permanent, full-time opportunity based in Brisbane or Toowoomba. This position plays a vital role in leading a high-performing team that supports customers facing financial difficulties, ensuring they receive the guidance and solutions they need. The team thrives on collaboration, compliance, and delivering customer-first outcomes, making a meaningful impact in the community.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Leading and developing a team

Leading and developing a team of Hardship Officers to deliver exceptional customer outcomes.
📈

Coaching and mentoring

Coaching, mentoring and building team capability through ongoing support and real-time feedback.
📊

Managing performance

Managing team performance, productivity and quality assurance activities.

Key criteria

👥

Leadership experience in hardship

Proven leadership experience in hardship or collections functions.

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📜

Understanding of financial hardship legislation

Strong understanding of relevant legislation and regulatory requirements.

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📈

Coaching and developing teams

Demonstrated experience in coaching high-performing teams effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Leadership experience in hardship
Proven leadership experience in hardship or collections functions.

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Understanding of financial hardship legislation
Strong understanding of relevant legislation and regulatory requirements.

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Coaching and developing teams
Demonstrated experience in coaching high-performing teams effectively.

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Analytical and decision-making skills
Strong analytical skills for sound lending and hardship decisions.

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Driving operational efficiency
Experience in managing quality outcomes and continuous improvement.

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