NSW Department of Communities and Justice10 followers81 jobs

Team leader

Mid levelFull-timeOfficeRedfern NSW 2016, AustraliaAdministrationPeople and culturePosted 5 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

Step into a key leadership job where you’ll lead a newly established Applications & Letting Team. This position is crucial for driving performance, improving property allocation, and ensuring efficient processing of housing applications, ultimately supporting better outcomes for clients across Sydney. The team thrives in a fast-paced environment, focusing on collaboration and continuous improvement to deliver exceptional service.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🏆

Leading a client service team

Leading and supporting a high-performing client service team, providing clear direction, coaching, and ongoing development to build capability and drive strong performance outcomes.
⏰

Overseeing service delivery

Overseeing the efficient delivery of letting, housing applications, and advice services, ensuring work is prioritised effectively and completed within required timeframes.
🌐

Building relationships

Building and maintaining strong relationships with internal teams and external stakeholders to support coordinated service delivery and achieve positive outcomes for clients.

Key criteria

🏠

Experience in lettings and housing applications

Proven experience with lettings and housing applications (AHA) processes.

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👥

Leadership experience

Demonstrated leadership in high-volume service environments.

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📈

Performance management skills

Experience monitoring team performance and driving improvement.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience in lettings and housing applications
Proven experience with lettings and housing applications (AHA) processes.

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Leadership experience
Demonstrated leadership in high-volume service environments.

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Performance management skills
Experience monitoring team performance and driving improvement.

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Stakeholder engagement skills
Proven ability to engage with internal and external stakeholders.

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Current NSW driver's licence
Valid NSW driver's licence for client transport responsibilities.

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