TAL Australia5 followers40 jobs

Team Leader

Mid levelFull-timeRemoteMelbourne VIC, AustraliaCustomer service and supportPeople and culturePosted 3 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is about leading a high-performing team within TAL’s Customer Contact function, where exceptional service meets continuous improvement. By inspiring and coaching a team of Customer Experience Specialists, you will ensure that every interaction reflects TAL's commitment to care, quality, and trust. The team thrives on collaboration, flexibility, and inclusivity, making a meaningful impact on the lives of millions of Australians.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📅

Leading team operations

Leading the team’s daily, weekly, and monthly operating rhythm, including team huddles, coaching sessions, performance reviews, and development discussions.
🔍

Monitoring quality

Monitoring calls and providing constructive feedback to ensure quality and adherence to customer practices.
🔄

Driving transformation

Driving the transformation from a transactional contact environment to a relationship-based customer experience.

Key criteria

👥

Leadership experience

Demonstrated experience leading high-performing teams in customer service.

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📊

Organisational skills

Proven organisational skills to manage multiple priorities effectively.

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🗣️

Strong communication skills

Ability to build trust through clear, meaningful conversations.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Leadership experience
Demonstrated experience leading high-performing teams in customer service.

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Organisational skills
Proven organisational skills to manage multiple priorities effectively.

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Strong communication skills
Ability to build trust through clear, meaningful conversations.

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Attention to detail
High attention to detail ensuring quality customer outcomes.

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Complaint handling experience
Experience managing escalations and resolving customer issues effectively.

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