Team Leader (Talent Pool Only)
About the job
The Team Leader position is an exciting opportunity to make a meaningful impact for the people of New South Wales. This job involves leading a dedicated team within the Social Impact Programs Branch, ensuring the delivery of essential energy rebates and crisis payments to vulnerable households. The team thrives on collaboration and values a positive workplace culture, making it a great fit for someone passionate about customer service and team development.
You'll be responsible for
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Managing day-to-day operations
Overseeing the daily operations of the NSW Government’s Energy Social Programs to ensure high-quality service delivery.🌟
Leading a high-performing team
Inspiring and leading a team to deliver exceptional customer service and support.🔍
Implementing quality assurance
Establishing and leading quality assurance processes, including regular audits and feedback mechanisms.Key criteria
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Experience leading customer service teams
Demonstrated experience managing teams in high-volume environments.View
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Call centre operations knowledge
Proven understanding of call centre processes and performance metrics.View
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Strong communication skills
Ability to effectively communicate with team members and customers.View
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