Westpac
User Research Coordinator
Westpac Group's purpose is Helping Australians and New Zealanders Succeed. It’s what we do, who we are and why we come to work every day. What's most important to us is understanding what success means to our customers and helping them get there.
Product Management and Design
Contract, 12 months · 0 - 38 hours per week
Sydney, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.
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Why Westpac
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority. We've made a commitment to put our customers first in everything we do; we're calling it the Service Revolution. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.
About the role
Our Experience Design team conduct a lot of discovery research with customers, as well as testing with customers to validate that our digital solutions meet their needs!
We have an opening for someone interested in working in an Experience Design and UX research space. This role will also allow for hands on support for design work in between research tasks.
The User Research Coordinator will be responsible for:
- Working with other UX designers and researchers to design the research plan and objectives we are looking to achieve out of a piece of research
- Creating participant recruitment briefs for research
- Liaising with recruiters to schedule participant research sessions
- Attending research sessions primarily as the notetaker to ensure we can capture key insights and comments from participants
- Supporting UX designers and researchers to synthesise and report on research programs and outcomes
This role is suitable for someone who has had previous exposure to HCD methodologies, primary user research, and is passionate about understanding customers. The successful candidate will also have very strong organisational and communication skills.
What you'll be responsible for
- 🧐
User Research
Identify and uncover user requirements, problems, and goals, to form insights that guide the design of the user experience
- 📲
Wireframe and Prototype Development
Build and iterate on interactive prototypes to reach a defined goal
- 📌
Requirements Gathering
Collect and understand desired specifications of a deliverable or project, and stakeholder requirements.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
Meet the team
Applying with Hatch
Westpac is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch