Turo
Customer Support Agent
To put the world's billion cars to better use
Customer Support
Full-time
Sydney, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.
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Why Turo
Turo is the world's largest P2P car-sharing platform in the world (think "Airbnb for cars") with over $500M of VC funding and ~30M global users. We are launching in Australia to further our mission of putting the world’s 1.5 billion cars to better use. This is a truly unique opportunity to join the team at ground-level and build the future of Australian transportation.
About the role
We are looking for Customer Support Agent to be a founding member of Turo Australia in our Sydney office. You will be a key member of the Customer Support team and the main point of contact for Turo users in Australia on weekdays and weekends (40 hours per week).
You will primarily be responsible for communicating with hosts and guests and providing customer support for Turo’s Australian business. Your role will comprise many activities, including: monitoring and fixing reservations, providing top-quality customer support to our users, assisting customers with bookings, and troubleshooting issues. We want people who can grow with Turo and transition to a more impactful role as the business grows.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- ℹ️
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Turo is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch