Qantas Group
Qantas Technical Administration & Account Management Internship 2023
We take the spirit of Australia further
Customer Support
Intern, 6 months · 38 hours per week
Collingwood, AU · Six month internship, full time hours, Monday-Friday
Visa sponsorship · No
Entry Level (including Interns/Graduates) · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why Qantas Group
Being part of the Qantas team requires each of us to rise to different challenges. Today we employ over 30,000 exceptional individuals, with roughly 93% based in Australia, and together we fly over 50 million customers every year across Australia and around the world.
If you’re successful in joining us, you’ll be joining a team where creativity, diversity and innovation are encouraged. Every member of the Qantas Group enjoys the opportunity and support to follow their dreams, face new challenges and aim for the impossible.
We work in a tough environment where we’re often expected to achieve the impossible, supported by good leadership, trust and respect. From our earliest days, people have been our priority; both the people who work for us, and the people who travel with us.
About the role
This position is primarily responsible for the administration and support of key accounts within the Vii business, which sits under the Qantas Loyalty Group. Working with a Team of Gift Card Administrators, you will be responsible for the day to day operations of our Gift Card and Loyalty Programs. A typical day will include answering escalated customer service enquiries from the Contact Centre, responding to client enquiries and requests, running reports, configuring program parameters, troubleshooting technical issues and inquiries and reconciling data and financial accounts. Working with assigned Senior Account Managers, you will also be responsible for assisting them in their day to day management of key accounts, as well as working on projects and other ad hoc tasks.
What you'll be responsible for
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Issue Identification and Improvement
Identify and escalate issues, and suggest improvements to the development team
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Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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Problem Solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Qantas Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch