DXC Technology
Junior Case Manager
We deliver the mission critical IT services that move the world.
Customer service and support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why DXC Technology
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
About the role
Job Description: Are you ready to be part of something truly innovative? At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.
If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together!
As a Junior Case Manager, you will be responsible for assisting in the management of workers' compensation claims, ensuring that injured employees receive appropriate care and benefits. You will collaborate with senior case managers, medical professionals, insurance adjusters, and legal teams to monitor case progress and ensure compliance with workers' compensation regulations. The ideal candidate will have a strong understanding of workers' compensation laws, excellent organizational skills, and a commitment to supporting employees through their recovery process.to maintain the integrity and effectiveness of the self-insurance program.
Essential Job Functions: • Execute business process transactions, ensuring accuracy and adherence to established procedures. • Collaborate with senior analysts, managers, and other team members. • Assist in process improvement projects and data analysis. • Support the team in identifying process bottlenecks and maintaining quality standards. • Ensure compliance with established quality and procedural guidelines. • Contribute to updating and documenting process procedures. • Work with the team to achieve performance targets and quality standards. • Participate in training and development programs.
Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 1+ years of relevant work experience • Proven experience in business process transactions • Proficiencies in business process management and optimization • A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications: • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus About DXC DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Your working environment Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
To get the buyer to buy, to get the sale, to get the buyer to hand over the money.