As a Deal Desk Analyst, you will work cross-functionally, collaborating with Sales, Finance, and Legal, to ensure efficient quoting, contracting, and document review with a focus on defining and driving standardization and policy adherence . Teamwork and collaboration are critical to the success of the right candidate. Darktrace seeks a customer-centric attitude and appreciation for working collaboratively in a very fast-paced environment. The desired candidate, preferably with 4+ years of experience in the Deal Desk at a SaaS company, will thrive in environments where uncertainty is common and is skilled in bridging business and sales needs.

Why Apply?

• Join us as the first Deal Desk Analyst in region, where you will have the unique opportunity to build and shape a critical function that directly supports our sales and financial success.
• In this cross-functional role, you’ll work closely with sales, finance, and leadership to create streamlined processes, enable smarter deal-making and drive impactful business outcomes.
• If you are a problem solver who thrives in uncharted territory and loves collaborating to create innovative solutions, this is your changes to leave a lasting impact at a growing company

What you’ll do

• Serve as trusted advisor to the Sales team on deal structure, contracting options, margin analysis and approval processes.
• Act as the first point of escalation and approval on complex deal questions and non-standard requests.
• Review customer contracts and evaluate appropriate revenue recognition treatment in accordance with revenue recognition policies (currently IFRS), collaborating with cross-functional teams including Legal, Sales, Operations and Finance. Summarize key terms, issues and seek approvals, as needed.
• Help evaluate non-standard contract terms and identify relevant accounting, billing, and operational impacts.
• Become a subject matter expert on deal operations and the revenue accounting cycle to identify and implement process improvements.
• Drive adoption of pricing and policy changes as teams scale and new tools are implemented.
• Perform other duties and projects as assigned when needed to support the business.

Your Experience

• 4+ years Deal Desk, Finance, Bid Management, Sales Operations and/or Orders Management background
• Strong knowledge of the end-to-end Quote-to-Cash process, experience with Salesforce and CPQ required.
• Strong organizational and execution skills and ability to manage competing priorities.
• Ability to make and drive process improvement recommendations.
• Excellent analytical and problem-solving skills to enable informed decision making.
• Expert knowledge of Microsoft Excel and prior experience with modeling and analysis preferred.
• Ability to drive rapid, but fact-based decision-making with imperfect data.
• Work successfully in an ambiguous environment.
• Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives.
• Clear and thoughtful communicator with exceptional critical thinking skills.
• A self-starter mentality and a desire to make a positive, lasting impact.
• Ability to handle peak order volume to meet end-of-month and end-of-quarter deadlines. This requires the ability to cover some morning, evening and weekend shifts around the end of each month and fiscal quarter.

Nice To Haves

• SFDC CPQ Implementation and roll-out
• SFDC reporting and dashboard skills
• Experience with CPQ/ CLM Implementation
• Enjoys change and business evolution