Westpac

Senior Business Analyst

To become number one for customer service

  • Strategy and analysis

  • Full-time

  • Office | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.

  • ·

Why Westpac

Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.

About the role

A major priority for the Group over the next 3 to 4 years, UNITE is about delivering ‘one best way’ to make our processes, systems and tech simpler so we can deliver a better experience for customers, make things easier for our people, and reduce risk for generations to come.

As a Senior Business Analyst, you will join the Business & Wealth, Chief Data Office to support on various business initiatives and projects. In this position you will be supporting on initiatives related to UNITE which is our business led, tech-enabled transformation. Through this work Westpac will be delivering simplification and benefits for our customers, employees and shareholder. 

You will define the associated scope regarding the project scope, business outcomes, and capabilities delivered for small to medium projects, thereby demonstrating an understanding of the agreed-upon value outcomes and assisting on large and/or complex projects.

  • Manage stakeholders to establish effective working relationships that achieve the necessary outcomes, while providing direction and guidance to others.
  • Identify, select, and manage resources within a consolidated resource model that accounts for required capabilities, hybrid functions, spans of control, and seniority in its design for large and complex projects/programs, and provide direction and guidance to others.
  • Deliver accuracy and consistency of requirements are maintained throughout large projects without the need for direction or guidance.
  • Package requirements within large, complex projects, achieving consensus and formal approval independently.
  • Define and deliver the necessary messaging and outcomes by ensuring the medium, audience, and content are appropriate.

What’s in it for me?  You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. 

What do I need? 

  • Extensive demonstrated experience in business process improvement/re-engineering, data analysis, system analysis experience and business case preparation experience.
  • Understanding of complex technology landscapes
  • Documentation deliverables (User stories, Business Requirements Documents, Process Maps)
  • A good knowledge of Business Banking divisions and operations
  • Knowledge of project management disciplines and financial services

**What’s it like to work there? **  We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. 

What you'll be responsible for

  • 🎯

    Problem Identification

    Identify the problems and needs of key stakeholders to guide data analysis

  • 💼

    Execution and Project Management

    Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

  • Stakeholder Engagement

    Partner with stakeholders to understand specifications, business requirements, and communicate insights

Skills you'll need

  • Prioritization

    Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

  • 🤔

    Decision Making

    Considers the costs and benefits of potential actions and determines the most appropriate one

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

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Strategy and analysis

Westpac