What you will do in the role

Goals and Objectives

• Build and implement a CRM and Partner Management System tailored to the Citrix sales business needs.
• Work closely with the Dicker Data IT team to ensure system integration and alignment with business processes.
• Develop reports and dashboards to provide insights into Citrix sales performance, partner contracts, deal registrations, and leads.
• Streamline and enhance processes for managing partner contracts, deal registrations, and lead tracking to support sales efficiency and business growth.

Additional Responsibilities: System Development and Implementation

• Work with stakeholders to define business requirements and translate them into system functionalities for the CRM and Partner Management System.
• Collaborate with the Dicker Data IT team to ensure successful system setup, configuration, and integration with existing platforms.
• Conduct system testing, identify issues, and coordinate resolutions to ensure a smooth implementation process.

Reporting and Analysis

• Design and develop reports, dashboards, and KPIs to monitor Citrix sales performance and business activities.
• Provide data-driven insights to support decision-making, focusing on sales growth, partner engagement, and operational efficiency.

Partner and Sales Operations

• Set up and manage workflows for partner contracts, deal registrations, and lead tracking within the CRM and Partner Management System.
• Collaborate with the sales team to optimize processes and ensure effective lead distribution and follow-up.
• Maintain accurate records of partner activities, contracts, and opportunities to support business operations.

Collaboration and Stakeholder Management

• Work closely with sales, marketing, and operations teams to gather requirements and align system functionalities with business goals.
• Act as a liaison between the business and IT teams, ensuring clear communication and alignment on project priorities and deliverables.
• Provide training and support to end-users to ensure the successful adoption of the system.

General Responsibilities

• Take all reasonably practicable steps to maintain the health and safety, both physical and psychosocial, of yourself and others, and to avoid risks.
• Follow Dicker Data’s policies, procedures, and reasonable instructions at all times.

 Desired Skills and Experience

What you will need to succeed in the role Skills and Competencies

• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements
• Proactive and solution-focused approach to addressing challenges and identifying improvements
• Excellent communication and interpersonal skills to work effectively with cross-functional teams and stakeholders
• Strong organizational and time management capabilities to manage multiple priorities and deadlines
• Attention to detail and accuracy in data management and reporting

Desirable Skills & Experience

• Proven experience in business analysis, sales operations, or a similar role
• Expertise in CRM systems and Partner Management Systems, including implementation and optimization
• Proficiency in data analysis tools and reporting platforms (e.g., Power BI, Tableau, Excel)
• Familiarity with sales processes, partner programs, and deal registration workflows
• Experience working in IT distribution or with Citrix technologies is advantageous

Our Benefits

• A highly competitive salary package depending upon experience
• Hybrid work model with one WFH day per week for flexibility
• Staff only on-site gym & weekly corporate fitness classes
• A selection of freshly prepared lunch options provided daily
• Free on-site parking and electric parking stations
• A relaxed, modern office setting with smart casual dress
• Access to discounted banking, superannuation and health insurance offers via our corporate partners
• Company paid parental leave scheme
• Employee Assistance Program
• On site school holiday program for children of Dicker Data staff