Montu
Quality Assurance Officer
To improve the lives of millions of people through medical alternative therapies.
Administration
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Montu
Montu is a leading medical cannabis company with operations in Asia-Pacific and Europe. Montu has built an integrated cannabis ecosystem, which streamlines the experience for patients end-to-end, and sets new standards in cannabis care. The company is committed to improve the lives of millions of patients.
About the role
Job Description
The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our clinic’s services.
Responsibilities:
- Analyse data to identify trends, risks, and areas for improvement.
- Review customer interactions and feedback to ensure adherence to standards.
- Provide real-time compliance performance insights to senior management.
- Maintain expertise in regulatory requirements and telehealth risks.
- Implement risk mitigation strategies in collaboration with the Quality Lead.
- Assist with legal matters and third-party information requests.
- Conduct regular audits and provide recommendations.
- Track and report on key compliance and risk metrics.
- Support senior management with compliance reporting and insights.
- Deliver on individual and departmental OKRs & KPIs.
- Drive continuous improvement in compliance and quality standards.
Qualifications
- 3+ years' experience in compliance and risk, preferably in healthcare or clinical settings.
- Experience with quality assurance frameworks, ideally in healthcare or telehealth.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication skills and relationship-building abilities.
- Ability to work independently and manage daily tasks effectively.
- Proactive, strategic thinker in risk management.
- Strong teamwork and ability to collaborate in multidisciplinary settings.
- Skilled in prioritising tasks and meeting deadlines.
- Experience with investigations and corrective actions.
- Project management and coordination expertise.
- Qualifications in health, health sciences, or related field highly regarded.
What you'll be responsible for
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Office and Team Coordination
Coordinate the smooth and effective day-to-day administrative operations of an office or team
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Organisation and Administration
Manage the smooth operation of projects and cases including filing documents, scheduling appointments, and organizing files and documents
Skills you'll need
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables