WTW
Facilities Services Coordinator
To design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals
Administration
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why WTW
WTW provides data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of their colleagues serving 140 countries and markets, they help to sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
About the role
An exciting opportunity has emerged to join WTW’s Facilities Services team at our stunning Sydney office! As part of WTW’s Global Real Estate and Workplace Solutions (RE&WS) team, Facilities Services oversees the working environment, including our buildings, reception, workspaces, catering, meeting rooms, mail, safety, and security.
Join a truly inclusive and supportive team with continuous opportunities for learning and development. There is excellent career progression for the right candidate. This is a full-time, office-based role. As a Facilities Services Coordinator, you will be a key contact for both internal and external clients, performing a variety of tasks. You will work collaboratively with the team to achieve local and global RE&WS and Facilities objectives.
The Role
* First point of contact for colleagues, visitors and clients to the office and assist with queries whilst providing high level customer service and support * Perform all duties related to reception including call handling and visitor management * Ensure visitors are identified in accordance with security procedures and are given necessary safety information * Arranging local, interstate and international couriers; coordinating the distribution of incoming and dispatch of outgoing mail * Ensure customer-facing conference rooms and meeting rooms are neat and presentable, stocked with equipment and/or refreshments daily, as required * Organise catering as required * Perform daily maintenance and inventory of basic meeting room equipment such as Poly Studio bars, tables and chairs, lighting and air conditioning * Develop and maintain strong relationships with caterers and local vendors * Monitor the local Facilities Services mailbox and respond promptly to enquiries * Assist with colleague office inductions and tours * Ensuring the office cleaning schedule is completed daily by our cleaning partner * Assist with overseeing stationery and office supplies * Work with building management, office management, Corporate Real Estate and outside vendors to arrange for repairs and maintenance relative to office furnishings, fixtures, equipment, space, and services * OHS support as needed including Fire Warden and First Aid Training
What you'll be responsible for
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Purchasing and Vendor Management
Manage suppliers by negotiating contracts, controlling costs, reducing risks, and ensuring business needs are met
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
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Facilities and Asset Management
Source and manage the tools, services, and processes that support the operations of the organization’s office and assets
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Meet the team
