Job Description

• Key leadership role with our growing Affinity Health & Professions team
• Position can be based in our Melbourne or Sydney
• Full time opportunity with hybrid work arrangements
• Growth segments with future investment in customer experience
• Member of the Affinity & Small Business Leadership team

Client Director Join a leading global insurance broker in the growing Affinity and Small Business division. This is a key role responsible for the development and execution of the strategy that will help acquire and retain clients and drive a positive customer NPS.   The Client Director is responsible for driving profitable growth in the Affinity Health & Professions teams. Working collaboratively, you will reinforce client relationships, bring your industry knowledge to the development of product and service solutions and drive client retention and revenue generation for that group.  They are also responsible for the management of a sizeable team, ensuring an effective/high performing outcome and connecting the team to the vision and strategy of the Affinity business.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. And in Affinity, we take pride in helping our client make informed decisions to protect their business.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like In this varied and dynamic role you will have the responsibility for the following:

• Developing and executing strategy to strengthen your segments and drive new business, retention and cross sell
• Leading top-level client relationship management and build reputation that leads to new opportunities and strengthens existing client arrangements
• Driving thought leadership and innovation with clients
• Overseeing budgets and managing profitability for your portfolios
• Leading a high performing team with clear KPI’s and high engagement
• Ensuring effective collaboration and synergy across all Aon segments and functions, including Broking and Compliance
• Driving product utilisation, product innovation and channel strategy
• Resource and expense management
• Identifying and implementing process improvement
• Reporting on portfolio performance and sharing insights into risks and opportunities
• Delivering client value by leveraging relationships, client/industry knowledge, and the “Best of Aon” to provide distinctive solutions
• Developing talent and building a high-performing team through continuous learning, honest feedback, rigorous development and disciplined talent management

Additionally, this role will be responsible for the growth of the Health & Professions portfolio through partnership development and channel strategy including meeting clients needs for digital and direct purchase experiences. You will deploy both strategy and resources to execute plans that deliver agreed growth. You will lead relationship development and co-ordination of product and service solutions specific to your group of clients or industry body in the Affinity segment, along with client retention and revenue generation of that group. You will be a member of the Affinity Leadership Team.

How is this opportunity different We’re a team of authentic and smart individuals focused on providing exceptional value to our small business clients, larger B2B partners, and our local communities. Meaningful and genuine relationships are at the heart of our business success and we’re proud of our positive impact. Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks. ** ** Skills and experience that will lead to success

• Driven and dynamic leader with excellent communication, negotiation and interpersonal skills
• 5+ years' experience in a client management or business development role in the insurance industry, ideally in the Affinity or small business space
• Tier 1 (Insurance Broking) and/or Diploma of Insurance Broking preferred, or a relevant University degree
• Experience and technical understanding of the insurance industry, with knowledge of Health and Professions products an advantage
• Demonstrated experience in developing and executing business strategy
• Experience managing teams and mentoring, training and leading team members in a fast-paced environment
• Demonstrated track record of delivery of results including growth and retention targets
• Experience managing budgets and forecasts
• Proven track record of managing growing client relationships preferable in teh insurance industry
• Strategic thinker with an analytical mindset and strong problem solving skills
• Experience with digital acquisition and the customer experience