TELUS

Assessment and Advisory Consultant

Leading the world. From our global-best technology and commitment to putting customers first to our passion to drive social change, we're helping make the world a better place for generations to come. Let's make the future friendly, together.

  • Sales and customer success

  • Full-time

  • Office | Melbourne, VIC, Australia

  • Visa sponsorship · No

  • Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.

  • ·

Why TELUS

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

About the role

About The Role: We are currently looking for fully qualified professionals to provide consultancy services to organisations through the Telus Health Psychometric Assessment Service and/or the Wellbeing Check Program.   Our Assessment and Advisory Service delivers evidence-based psychometric testing in the recruitment and deployment of personnel; as well as the proactive wellbeing check service that is designed to mitigate the risk of psychosocial stress in high-risk roles. 

Services are predominantly delivered via video, but occasionally delivered face-to-face at customer onsite locations. The successful candidate can be based throughout Australia.

The Day-to-Day

  • Application of clinical and organisational psychology knowledge and experience to the Wellbeing check & Assessment service delivery in accordance with best practice requirements.
  • Conduct and manage the Wellbeing check and Assessment processes as per requirements.
  • Administering Wellbeing check and Assessment processes whilst complying with established Wellbeing check and Assessment best practice principles respectively.
  • Provide exceptional customer service to internal and external stakeholders within company guidelines.
  • Understand customer requirements of the Wellbeing check and Assessment processes and apply the correct clinical support models to support the requirements.
  • Provide expertise in any new consultancy products as developed and appropriate.

About you

  • Qualifications Psychology
  • Professional registration with the relevant health professional body (AHPRA, AASW)
  • Minimum five (5) years post-registration experience.
  • Candidates from organizational psychology, or HR consulting backgrounds are preferred
  • Able to analyse data using qualitative and quantitative techniques
  • A strong background in organisational consultancy.
  • Confidence with computer systems is an asset.

What We Are Offering:

  • Flexible working arrangements – including working from home options and adjustments to hours. We can work with you to find mutually suitable arrangements.
  • Access to peer consultation and external supervision.
  • Access to hundreds of professional development courses to help you further your clinical skills as you see fit.
  • Career progression - for the right clinicians, there are opportunities to further your career into leadership positions or specialist services.
  • Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

What you'll be responsible for

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 💼

    Account Retention and Expansion

    Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🛎

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

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Sales and Customer

TELUS