RACV
Travel Consultant | Retail Sales
To provide exceptional experiences for our members and customers through a range of products and services across motoring and mobility, home, energy and leisure.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why RACV
RACV is there for every one of its 2.1 million members providing roadside assistance, emergency home assist, eight resorts in three states, travel discounts and benefits, insurance, finance, member benefits and more. In the community, RACV partners with five selected non-profit organisations annually in arts, environment, health and wellbeing, mobility and safety, and welfare. It provides financial support to each organisation to run specific programs that will benefit Victorians. RACV also provides numerous one-off grants for community projects throughout the state.
RACV has 30,000 RACV Club members, who pay an annual subscription and enjoy a range of social, leisure and business facilities in the heart of Melbourne at the City Club, 501 Bourke Street, and the Healesville Country Club in the Yarra Valley. RACV Club members can access reciprocal benefits at some of the finest clubs worldwide.
About the role
**About the Opportunity ** Are you passionate about travel? We are looking for a dynamic Travel Consultant to join our Travel & Experience team of experts. In this full-time role, you will be customer service focused assisting customers & members to plan and book their travel arrangements. **This could be just the right role for you? ** As a Travel Consultant, you will utilise your exceptional customer service skills and share your knowledge, expertise and passion for travel. You will be responsible for managing the customer travel experience from beginning to end, promoting travel products, converting sales to meet targets, creating long lasting relationships that foster repeat business for return travellers and achieving a high level of member and customer satisfaction. Your key responsibilities for the role include:
- Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance
- Assist customers with face to face in store & online service, managing new enquiries, quotes, itineraries, amendments and cancellations
- Facilitate domestic & international travel bookings and payments between travellers & suppliers
- Convert enquiries into confirmed bookings, cross selling & up selling of travel products
- Manage travel credits, refunds and changes
- Use Amadeus GDS
- Attend sales meetings and achieve targets & KPIs
- Attend industry events ie. supplier & product events, ship inspections & travel expos
Our retail store and office are based in Bourke St, Melbourne CBD. Our team work Monday – Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7-day trade in the future, with a requirement for staff to work weekends. **What you’ll need to be successful **
- Retail travel agency experience, essential
- Certificate 3 in Travel or higher, preferred
- GDS experience in Amadeus, Sabre or Galileo
- Passion for travel industry and personal travel experience
- Excellent customer service & communication skills
- Outstanding organisational, attention to detail & problem solving skills
- Ability to manage workflow, set goals, meet sales targets & work productively
- Excellent personal presentation
**We are Offering **
- Permanent Full-time
- Competitive Salary
- Hybrid role
- Generous employee benefits & discounts on RACV products and resorts
- TRAVEL! Bonus Scheme, Famils & Supplier Incentives
- Uniform
What you'll be responsible for
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Deal Management
Effectively prioritize and manage deals to meet sales targets, including coordination with AEs and Marketing to land prospects
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Prospect Relationship Building
Develop relationships with prospects to uncover their needs through effective questioning, and to qualify interest and viability
Skills you'll need
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Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
