How will I help? Joining the Learning Delivery & Operations team for Customer, Corporate Services (CCS) & HR, you will report to the Senior Manager for Learning Support joining a team that values excellence, teamwork, and continuous improvement. In this role, you will be instrumental in driving the efficient implementation of our projects, ensuring that all timelines and goals are met with precision. Your expertise will be invaluable to the project team and key stakeholders, guiding them towards the optimal delivery of the program. You will maintain professional and transparent communication with all stakeholders, ensuring a positive experience and successful project outcomes. By championing continuous improvement, you will challenge existing processes to enhance effectiveness, efficiency, and customer experience. Your ability to identify and mitigate risks will be crucial, as you recognize potential issues and collaborate with the team to develop effective strategies. Acting as a role model, you will foster a customer-centric and high-performance team environment. Additionally, your strong relationship-building skills will enable you to connect with a variety of stakeholders both within and outside the organization, including Learning Services, HR Services, Strategic Partners, and Enterprise Projects. You will drive initiatives to deployment with strong coordination skills, and your ability to work independently with a high level of self-direction, problem-solving ability, and self-motivation will ensure your success in this role.   What’s in it for me? You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.   What do I need? To be successful in this role, you will thrive in our fast-paced setting, while making a real impact for our customers. You'll excel in planning and organizing, with exceptional attention to detail, and have a knack for managing relationships to deliver outstanding outcomes. Your strong customer focus and business acumen will help you understand and drive business success. You'll be adept at analyzing and interpreting business requirements, and your excellent time management and decision-making skills will keep you on track, even in a changing environment. Your communication skills, both written and verbal, will be top-notch, and you'll have a talent for building effective working relationships with all stakeholders. You'll also have good vendor management skills and a solid understanding of the Westpac Group's strategy, policies, systems, and procedures. Effective budgeting, reporting, and management skills are a must, and experience with online webinar technology and Learning Management Systems is a bonus. On a personal level, you'll be great at building relationships across and outside the organization, driving initiatives to deployment with strong coordination skills, and working independently with a high level of self-direction, problem-solving ability, and self-motivation.   **What’s it like to work there? ** We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.     As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.