Plenti
Channel Growth Manager - Consumer Lending
Plenti is on a mission to be Australia’s best lender
Sales and customer success
Full-time
Hybrid | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
·
Why Plenti
Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well. We've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year. Our ambitions are huge and we've only just begun...
About the role
About the Role:
Reporting to the Head of Personal Lending, the Channel Growth Manager plays a critical role in shaping and delivering Plenti’s growth strategy, with a strong focus on driving commercial outcomes and leveraging analytics to inform decision-making. Focused on supporting third-party broker distribution, this role is a part of Consumer Lending and responsible for managing and enhancing Plenti’s personal loans and consumer car loan offerings to meet the evolving needs of brokers, customers, and the market.
By combining deep market analysis with data-driven insights, the Channel Growth Manager optimises pricing strategies, benchmarks product performance, and identifies opportunities to expand Plenti’s market share. This role is pivotal in ensuring operational efficiency, maintaining a competitive edge, and delivering sustainable growth across both product verticals.
Key Responsibilities:
• Oversee and continuously enhance Plenti’s asset finance products to align with market demands • Conduct comprehensive reporting and analysis to develop business cases for product improvements. • Lead the research, development, and project management of new products, collaborating with internal stakeholders from inception to implementation. • Monitor Plenti’s market position, identifying and evaluating changes in internal and external environments that may impact pricing. • Analyse and interpret Plenti’s market share across product categories to identify growth opportunities. • Explore and develop new markets, product features, and enhancements to sustain competitive advantage. • Ensure compliance with legal and regulatory requirements by collaborating with the Legal team to maintain up-to-date agreements and adherence to standards. • Collaborate with marketing teams to provide data-driven insights on customer lifecycle trends and partner engagement effectiveness • Support the national team of BDMs by developing tailored marketing strategies and tools that enhance broker relationships and align with business objectives. • Assist in the design and execution of partner engagement initiatives, ensuring they are impactful and contribute to driving loan originations
Skills and Attributes:
• Expertise in optimising processes to enhance efficiency and deliver measurable outcomes. •In-depth knowledge of the financial services landscape, including underlying economics and commercial drivers. • Advanced analytical and strategic thinking abilities, with a data-driven approach to decision-making. • Exceptional project management and stakeholder collaboration skills, with the ability to lead cross-functional initiatives. •Comprehensive understanding of pricing strategies, market positioning, and competitor benchmarking. • Outstanding communication and interpersonal skills, enabling effective engagement with partners, cross-functional teams, and the national BDM team.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Working on Plenti's Sales Team means joining a team that is high-performing, diverse, customer-focused and collaborative. We're a team where everyone can make it happen and share in the results and rewards.
If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business.