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Doordash

Senior Associate, CRM Marketing

Our mission is to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve.

  • Marketing

  • Full-time

  • Office | Melbourne, VIC, Australia

  • Visa sponsorship · No

  • Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.

  • ·

Why Doordash

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We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

About the role

About the Role

As a Senior Associate, CRM Marketing, you will help create strategic programs and communications to increase retention and engagement of our customers using email, SMS, push notifications, in-app messaging, and promotions. You will focus on critical segments across the customer lifecycle, identifying ways to surface the right message to the right customer at the right time in the right channel. This will include personalised content and recommendations, triggered customised comms based on user behaviour, and strategies around our largest brand launches. We are hiring for two positions for this role, one within our Dasher CRM Marketing team and one within our New Verticals CRM Marketing team. Based on which team you are selected for, you will either report to our Senior Manager of Dasher Marketing or our Manager of Retention Marketing.   You're excited about this opportunity because you will…

  • Manage the setup and monitoring of ad hoc, triggered, and transactional programs, including optimization of existing programs and development of new ones
  • Test and schedule emails, push notifications, in-app messaging and promotions
  • Manage communications reporting dashboards, monitor trends, and make recommendations based on results.
  • Create a framework for rapid testing in CRM channels
  • Establish a working relationship with partners in our Product, Operations, Analytics and Strategy teams
  • Stay current on marketing best practices in email, push and SMS and share insights with the broader marketing team

We're excited about you because…

  • You have 4+ years of experience in CRM or email marketing
  • You have deep familiarity with CRM technology, including ESPs/marketing automation platforms
  • You have basic knowledge of analytics tools (SQL proficiency a plus), HTML, and data visualization platforms (e.g., Tableau, Sigma)
  • You have knowledge of email industry best practices, including contact strategies, targeting and segmentation, A/B testing, and analytics
  • You have a Bachelor's degree or equivalent experience

What you'll be responsible for

  • 📈

    Campaign Optimisation

    Increase performance of campaigns by proactively finding opportunities and tactics to improve processes, experiences, and results

  • 📊

    Marketing analytics and reporting

    Collect, analyze, and report on metrics to determine the success of marketing efforts and return on investment

  • ❎

    Multi-Channel Marketing Campaigns

    Develop and execute multi-channel marketing campaigns to achieve specific goals, including awareness, engagement, and leads

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🧩

    Creativity

    Generates multiple innovative/new/novel ideas to solve a problem

  • 👍🏼

    Flexibility

    Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively

Meet the team

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Marketing

Doordash

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