In this leadership role, you will be responsible for guiding clients through the end-to-end design, development, and implementation of Amazon Connect-based solutions, focusing on the creation of intuitive, human-centric conversational interfaces. Leveraging your expertise in conversational AI and design, you will drive measurable impact by improving customer satisfaction, reducing operational costs, and optimising client processes.    We offer: 

• Flexible work arrangements - work in a way that suits you best. Learn more at Deloitte Flex 
• Rewards platform - your hard work won't go unnoticed at Deloitte. Learn more about what working at Deloitte can mean for you. 
• Training and development - at Deloitte we believe in investing in our best assets, the people. You will have access to world class training and funding for industry and other professional certifications. You’ll also work with wide range of clients, technologies, and methodologies, which will accelerate your learning. 
• Support and coaching to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression. 
• A culture where we listen to each other and pride ourselves in delivering the best possible outcomes. Most importantly, we love to have fun.

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. Inclusion at Deloitte    About our team  Deloitte Engineering Practice helps clients realise the potential of transformational capabilities to solve their most challenging issues. We improve their agility and resilience and identify opportunities to optimise their technology usage. We also accelerate our clients towards a technology-driven future, by implementing vendor solutions as well as Deloitte-developed software solutions and tools.    **Required interpersonal skills/experience **

• Client Management: Serve as a trusted advisor to clients and providing guidance on how to implement Amazon Connect solutions.  
• Technical Business Analysis: Lead client workshops, gather business requirements and align with customer experience goals. 
• Cross-functional Collaboration: Collaborate with technical, development, and operational teams to ensure the successful integration of Amazon Connect solutions 
• Team Leadership and Development: Lead and mentor a team of consultants, fostering a culture of collaboration, innovation, and continuous improvement.

    **Required role specific skills/experience **

• Proven experience in conversational design, particularly in creating voice and chatbot solutions. 
• Strong understanding of natural language processing (NLP), AI-driven automation, and customer experience strategies. 
• Exceptional client-facing skills, with experience in managing stakeholder relationships and delivering workshops. 
• Ability to manage multiple projects simultaneously, ensuring timelines and client expectations are met. 
• Experience leading and mentoring high-performing teams in a consulting environment. 
• Excellent communication skills, both verbal and written, with the ability to present to senior stakeholders.