OMD Australia
Performance Manager
To be known for performance for our clients from our people, always done with integrity
Sales and customer success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why OMD Australia
OMD Australia is part of the OMD global network, the world’s leading marketing and communications agency. As part of the Omnicom Media Group, we provide services to over 5,000 clients in more than 100 countries and employing 11,000+ staff across six offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Hobart.
Since launching in 2000, OMD Australia has grown to become Australia’s largest media and communications agency both in billings and size (RECMA 2018, 2019) On a global level, OMD has recently been named the RECMA number 1 agency against the ‘Qualitative ranking’ worldwide.
OMD offers a truly multi-disciplinary approach to media and marketing communications with one of the most diverse agency offerings in Australia. Our areas of expertise include, communications strategy and planning, media buying, social media, branded content, sponsorship, research and insights, programmatic, SEO /SEM and brand analytics including econometrics, attribution and marketing mix modelling.
If there is one thing that defines OMD, it is the philosophy that nothing is more important than our people. In 2019, OMD Australia was ranked fourth place in the ‘Best Place to Work’ study and has consistently featured in the top 50 for 11 consecutive years. OMD Australia won ‘Best Culture’ at Mumbrella Awards 2019 and ‘Employer of the Year’ at B&T Women in Media Awards 2019.
About the role
Job Description
We have a unique opportunity to join the Performance community at OMD on one of the largest performance accounts. You will be responsible for supporting media planning and implementation that drives client success, working closely with clients to implement media on the cutting edge of the market. You will engage with our transformation teams, SBU's and publishers to coordinate campaigns, ensure accurate measurement and performance outcomes. Additionally, you'll manage client relationships, providing ongoing support on results while continuously identifying opportunities for improvement. With exposure to cutting-edge tools and technologies, this role offers significant growth potential as you expand your skills in performance marketing, client management, and digital media strategy. What you'll do:
- Deliver and support performance strategic deliverables, including forecasts and the test-and-learn agenda
- Identify and articulate the value of tactics and how they will impact client's performance
- Guide the team with analytical techniques and insights (based of media & analytics platforms)
- Support in key performance and platform projects (i.e. data driven projects, business modelling integration with buying platforms, accurate data reporting, partner agency support for platform connection or project guidance)
- Support in scenario forecasting across performance channels
- Be the media quality lead across the portfolio
- Manage the collation and communication of competitive data insights
- Respond to client requests in a timely manner and be proactive with communication to clients
- Present relevant client update documents with clear implications for client
What you'll need:
- Previous experience across digital and performance with applied technical knowledge of advertising technology
- Interested in analytics and has a sound understanding of key media platforms including Google marketing platforms, Adthena and Adobe Analytics)
- Ability to build strong relationships with internal and external stakeholders
- High levels of attention to detail and organisation
- Ability to work collaboratively with others to deliver a comprehensive recommendation
What's in it for you?
- Access to top tier clients and complex business challenges
- Continuous development through our mixed learning approach
- All the tools, equipment and mentors you need to be successful in your role
- Our organisation encourages diversity, supports charities and environmental initiatives
- We have a bright, open plan and dog friendly office (we love our furry friends)
- We encourage and fully support flexible working
- Parental leave
- Fun social events - Annual ski trips
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
