Telstra
Telstra Retail: Customer Service & Sales Consultant
We’re committed to building a connected future so everyone can thrive
Sales and customer success
Part-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why Telstra
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe
About the role
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.
Every day is different. A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers. If you’d like to know a little more, here’s something we prepared earlier: Life at Telstra
We offer the perkiest of perks. When it comes to rewarding our people, we’ve got so much to be excited about. Some of these include:
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
- There’s more! Benefits Your Way - Telstra
We’re hiring.
- Locations: we are currently hiring across:
- Broadway
- Sydney CBD - Icon
- Sydney CBD - World Square
- Casual, Part Time- and Full-Time roles available
- Store hours vary – search your store
Is it you we’re looking for? We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
What you'll be responsible for
- 🏷
Lead Qualification
Determine which prospective customers are most likely to purchase the organization's product/service, using a lead specific qualification framework
- 🎯
Sales Process Execution
Execute on designed touch points in the customer journey by developing content, delivering product demonstrations, and other tactics to nurture prospects
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Prospect Relationship Building
Develop relationships with prospects to uncover their needs through effective questioning, and to qualify interest and viability
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
The Sales team plays an integral role in contributing to the strategic growth of Telstra and our market presence through identifying, developing, and closing high-value, complex technology solutions with our clients.