Mable
Relationship Manager - Disability
It's our mission to empower clients and support workers so they can confidently say 'Mable is my kind of independence.'
Sales and customer success
Full-time
Hybrid | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Mable
Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.
About the role
The Relationship Manager - Disability will lead Mable's disability partnership accounts nationally. This is a B2B role focused on retaining and growing existing partnerships to deliver desired business outcomes. You will have a comprehensive understanding of the external disability provider environment and will partner with internal stakeholders, including Product, Data, and Marketing, to develop solutions to meet existing and partner needs.
Key Accountabilities
- Work closely with the Head of B2B to develop Mable's strategy for building closer partnerships with Disability organisations and plan managers, setting clear goals, and driving performance to deliver strong growth results.
- Be the key point of contact for Disability Provider partners and Plan managers with the goal of understanding their needs & working back with internal teams to support our partner's requirements.
- Develop strategies to maintain and grow our Disability partnerships, developing our approach to account management.
- Represent Mable at industry events, conferences, and networking opportunities to increase visibility and establish thought leadership in the disability sector.
- Be the voice of our customers internally, participating in cross-functional Segment teams as appropriate to share insights and to build and refine our product and service offerings.
- Participate in special projects as required to deliver against business objectives.
- Undertake other duties and responsibilities as required.
Skills, knowledge and experience
- Experience in managing corporate relationships and projects and working with multiple stakeholders to deliver results.
- Demonstrated research and analysis skills to identify new opportunities and assess opportunity and alignment.
- Demonstrated ability to manage stakeholder relationships at all levels, negotiating contracts with C Suite and training coalface teams to enable engagement.
- Experience providing high-level customer service delivery.
- Demonstrated track record leading account management to deliver and exceed ambitious targets.
- Self-directed with experience and a passion for building out a new process.
- Excellent communication skills and business judgement, with a demonstrated ability to engage credibly and confidently with senior executives.
- Experience building and maintaining a culture of high performance, strong accountability, deep customer empathy, and successful teamwork.
- Strong understanding of the disability or aged care sectors.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do.