Commonwealth Bank
Product Designer, Home-in
To empower our people and the communities in which we work and making sustainable, transparent and balanced business decisions.
Design
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Commonwealth Bank
We really love working here, and we think you will too. Diversity, flexibility and innovation are just some of the reasons why our people come to work every day.
Our team includes around 45,000 people from all walks of life, with different goals, experiences, and perspectives. At CommBank we’ll encourage and support you to be yourself. This is a place where you can feel confident expressing who you really are; where you belong because of your uniqueness.
About the role
Home-in provides conveyancing services across Australia, settling over $7B in homes since 2020. Our value proposition to customers is ‘Expert conveyancers, digital convenience’:
- Conveyancers and lawyers with years of experience and local expertise.
- Award-winning app built by CommBank with digital ID verification, chat and more.
We believe conveyancing is a key part of a customer’s home buying journey. Through our partnership with CommBank and integration with the CBA home loan process, we continually strive to create the best home buying experience in Australia. What’s more, Home-in is proudly part of x15ventures! Home-in is a business operating within CBA’s x15ventures. x15ventures is a venture-scaler powered by CommBank. That means we build, buy, and invest in startups that could benefit the bank’s 15 million customers and beyond. If you want to be a part of one of a fast-growing customer-driven start-up that supports people through their home-buying journey, we want to hear from you! Role Overview
- Design world class human-centred experiences for Home-in’s B2C customer platform (App and Web) and our B2B conveyancing platform.
- Seek to understand user and business problems to inform digital product design, including user feedback and analytics.
- Create high-fidelity designs, wireframes, and prototypes to test and communicate ideas to the business and developers.
- Plan and manage UX and design activity within project timelines and budgets.
- Deliver high quality UX research, workshops, and user testing.
- Support scrum team delivery through active participation in Agile rituals.
Are you the perfect match?
- 5+ years of proven experience in UX design, with a track record of delivering successful digital products or services.
- Experience across Web and App (Android & iOS).
- Strong systems thinking and service design skills.
- You're happy getting hands-on creating high-quality screens and prototypes in Figma. (Design systems, components, grids, styles and typography are familiar friends.)
- You're a dynamic and creative personality with a strong drive to achieve customer and commercial outcomes.
- You're a team player with a positive attitude and strong collaboration skills. You're effective at communicating your ideas and open to feedback.
- You have a strong portfolio showcasing a variety of recent mobile and web apps.
What you'll be responsible for
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Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
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Leading of UX and UI Design
Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences
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Customer Journey Insight Development
Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
Meet the team
