Bank of Queensland
Customer Relationship Specialists
To provide a compelling alternative to the big banks.
Customer service and support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Bank of Queensland
We’re on a mission to become Australia’s most loved bank. No walk in the park, but it’s how we go about things that make it possible. We’ll do it by getting face-to-face, one-to-one and creating real, long-lasting relationships with our customers. Flash-in-the-pan financial arrangements aren’t for us.
Like any close relationship good communication is everything. In fact, getting personal is what we’re all about. Being able to talk to us on social media should be more like chatting with a good friend over coffee. So feel free to share the love by sharing our posts, ask questions, or tell us what you think.
About the role
About the Role
Do you have a passion for customer service and want to kickstart your career in banking? Are you an experienced customer service professional in the banking industry with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the banking industry!
We are currently undergoing an exciting recruitment project that means we have vacancies in our 455 Bourke Street branch. As the Customer Relationship Specialist, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs. You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.
About you
Someone with exceptional communication and relationship building skills will thrive in our environment. We're looking for career minded individuals with experience in and a passion for banking. If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you! Once you have lodged your application, if you meet minimum requirements you will be asked to complete an online skills assessment within the next 24 hours - please keep an eye on your inbox for this email.
What you'll be responsible for
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Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
